Product Analyst

About Plandek

Plandek is a SaaS analytics platform built to help software engineering teams and technology leaders accelerate delivery, improve predictability, and drive continuous improvement across the full software lifecycle. By bringing together data from issue tracking, code repositories, CI/CD pipelines and more, we surface meaningful insights and embed intelligence into every part of your delivery process. Think of us as Google Analytics for engineering delivery.

As the era of Generative AI reshapes how software is designed, built, and delivered, we’re evolving Plandek to harness this transformation. AI is amplifying developer productivity, automating routine tasks, and changing how teams collaborate — and Plandek is uniquely positioned to make sense of this new data-rich environment. We’re embedding AI-driven insights directly into our platform, helping teams ask better questions, identify opportunities faster, and turn delivery data into smarter, more adaptive decision-making.

Our culture

At Plandek, we believe in the growth of our people as much as our business, and embrace everything that makes us different. We pride ourselves on building and maintaining a healthy, supportive and close-knit community. We are committed to building and promoting a diverse and inclusive community - a place where we can all be ourselves and succeed together because we each offer something unique to the conversation.

About the Role

We’re looking for a Product Analyst who’s passionate about understanding how Plandek is really being used — and why .

Your mission is to uncover the story behind the numbers: what our customers need, what drives their behaviour, and how we can better serve them.

You’ll blend data analysis with customer research to generate deep, actionable insights that shape product strategy. Working closely with Product, Design, and Customer Success, you’ll ensure every feature we build reflects real user needs and delivers measurable impact.

You’ll use Heap Analytics and other tools to turn product usage data and customer feedback into a clear, evidence-led understanding of the customer journey — from adoption to long-term retention.

What You’ll Do

• Partner with Product Owners to define success metrics grounded in customer outcomes and needs.
• Combine product analytics (e.g. Heap) with qualitative research (interviews, surveys, and customer feedback) to uncover what drives user behaviour, satisfaction, and engagement.
• Define, test, and validate hypotheses derived from product and customer data, turning observations into evidence-based recommendations.
• Lead customer research sessions, user groups, and feedback forums to bring the customer voice directly into product discussions.
• Continuously monitor feature performance post-release, identifying patterns in engagement, adoption, and retention and explaining why they occur.
• Collaborate with Customer Success to connect usage patterns with customer goals, pain points, and satisfaction drivers.
• Build clear, insightful dashboards and reports that highlight trends, customer insights , and business impact.
• Contribute to tailored research initiatives, adapting methods to meet the needs of specific product or customer questions.
• Bonus: Experience designing or analysing A/B tests and experiments, translating findings into insights about customer behaviour and satisfaction drivers.

What You’ll Bring

• 2–4 years of experience in product analytics, insights , or customer research (BI, product ops, or UX research backgrounds welcome)
• Hands-on experience with Heap Analytics (or similar tools like Amplitude, Mixpanel, or Google Analytics)
• Strong data literacy — you can interpret metrics and communicate what they mean for real users
• Experience gathering and leading qualitative research , including customer interviews, surveys, or group forums
• Excellent communication and facilitation skills — you’re comfortable engaging customers directly and synthesising their input into actionable insights
• Experience building dashboards or visualisations (e.g., Looker, Tableau, Power BI)
• A curious, empathetic mindset — passionate about understanding customers and uncovering the “why” behind their behaviour
• The ability to translate complex findings into clear stories that influence Product and Customer Success teams
• A collaborative approach — comfortable engaging with Product, Design, and CS to represent the customer’s voice

Nice to Have

• Experience linking product analytics with customer success or lifecycle metrics
• Familiarity with UX research, NPS analysis, or customer feedback tools
• Understanding of experimentation design or A/B testing principles
• Experience working in agile product development environments

Why You’ll Love Working Here

• You’ll shape the voice of customer insight — ensuring every decision is rooted in a deep understanding of user needs
• You’ll bridge Product, Design, and Customer Success, connecting product data to real customer experiences
• You’ll have the freedom to lead research conversations and directly shape how we learn from our users
• You’ll join a curious, collaborative team that values empathy, learning, and evidence-led decisions

What we offer

• The ability to shape your future and your personal and professional growth within a fast-growing business
• A social, friendly and diverse group of colleagues who support each other’s growth and success
• Wellbeing: a monthly stipend to use as you wish on your mind, body and soul
• Flexible public holidays: take a public holiday as planned or take the day off when it suits your schedule
• Cycle to work scheme
• 25 days of personal time off (plus we have company holidays from time to time)
• Flexible hours and remote working - we embrace work-life balance!
• We don't expect you to know everything from the start. At Plandek we really foster an environment that allows our staff the space to learn.