365 Email & App Support - FTC 12 Months
Position: Desktop Support M365 - 12 months FTC
Location: Hemel Hempstead
Salary: £30k - £35k
Benefits:
- Free Lunch
- Free Refreshments
- Pizza Friday
- Chocolate draw
- Free Parking
- Fruit / Snacks
- Break out room
- Flexible time
Summary Role:
- Desktop support role will be the focus of this job and managing the IT Support mailbox, where the requests mainly come from
- Supporting Windows 11/10/7 end user support
- Supporting Mac OS
- Supporting Microsoft 365 - Admin, Exchange, Entra, Intune, etc.
- Creation and maintenance of users and groups in 365, seeking approval when required
- Being on hand and available when needed physically in the office
- Remotely supporting offices from around the world
- Maintain on premise AD
- Troubleshooting email issues through Mimecast and Exchange 365
- Ensuring newly built laptops are connected to InTune
- Support various company applications and systems:
- Deskbird - used for schedule management, hot desk and parking space booking
- KnowBe4 - used for our cyber security training
- Sophos - used for endpoint antivirus and firewall management across the offices
- Synology - used for NAS in various offices and locations
- Microsoft Dynamics - used by the Commercial team for CRM
- Ubiquiti - used for wifi in the UK office
- Meraki - not currently licensed, but there are still active devices plugged in in various offices
- CodeTwo - used to apply signatures on our Exchange emails
- Being in charge and staying on top of the IT Support mailbox
Keeping the inbox up to date and tidy
- Responding to each email as it comes in, there are some standard templates when needed
- Information gathering for any tickets that need to be escalated
- Liaising with Engineering when required, quite a bit of crossover with the support in the UK for various bits like wifi, laptop imaging, software, server rooms etc.
- Managing starters and leavers
- There is a document to be kept up to date, where you can also keep track of when this is done
- Following the process for each starter and leaver, there is a document on each process
- Maintaining the IT documentation
- Ensuring user guides are kept up to date
- Maintaining the distribution lists spreadsheet as groups are created/deleted
- Maintaining the Microsoft 365 environment so that it remains tidy, and a standard runs throughout
- Assisting the team with any documentation, organisation or communication needs (Dave E, Nic, Dave G)
- Making sure toner for printers are kept in stock, replacing in the printers as needed
Ordering new license as required, adobe, Microsoft 365
INDIT
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