IT Operations Manager MSP

Position: IT Operations Manager

Location: Manchester

Salary: £65k

Benefits

• 25+ Days Holiday and rising (plus bank holidays)
• Flexible working (WFH incentives)
• Bupa Cash Plan
• Electric Vehicle Scheme
• Cycle Scheme
• Discounted Gym Membership
• Paid Charity Day
• Car Parking

Key Duties and Responsibilities

IT Operations Manager: The responsibilities for the role include, but are not limited to:

• Strategic Planning: Define, develop and execute the overall IT strategy that aligns with the business objectives, including:
  • Developing long-term technology roadmaps
  • Identifying opportunities for digital improvement
  • Aligning IT initiatives with organisational priorities
  • Supporting future business growth through technology
• Infrastructure & System Management: Oversee the maintenance and enhancement of IT infrastructure, ensuring:
  • High availability of business-critical systems
  • Reliability and performance of platforms
  • Scalability to support business growth
  • Continuous improvement of core systems
• Team Leadership: Lead, mentor and manage the IT team, fostering:
  • A collaborative working environment
  • Professional development opportunities
  • Clear accountability across the team
  • A culture of continuous improvement
• Budget Management: Oversee the IT budget, ensuring:
  • Cost-effective technology investment
  • Control of operational expenditure
  • Optimisation of software and service spend
  • Service quality is maintained within budget
• Project Management: Manage IT projects from inception to completion, ensuring:
  • Clear project scope and ownership
  • Timely delivery of milestones
  • Adherence to agreed budgets
  • Alignment with business requirements
• Security & Compliance: Ensure the security of IT systems and compliance with relevant standards, e.g:
  • GDPR, HIPAA, ISO27001, PCI-DSS
  • Internal governance policies
• Commercial and Supplier Management: Manage relationships with external Technology vendors, service providers and telecoms suppliers, including:
  • Vendor performance monitoring
  • Support escalation management
  • Contract and service review meetings
  • Supplier onboarding and due diligence
  • Identification and recommendation of new vendors and technology partners
  • Ensuring third-party services deliver value, compliance and service quality
• Software Asset & License Management: Oversee software licensing across the organisation, ensuring:
  • Accurate license allocation and reconciliation
  • Compliance with vendor licensing agreements
  • Optimisation of software spend
  • Proactive renewal management
  • Reduction of unused or duplicated subscriptions
• Third-Party Support Coordination: Monitor and coordinate third-party support tickets and service requests, including:
  • Triage and prioritisation
  • Escalation management
  • Routing issues to appropriate internal stakeholders
  • Ensuring timely resolution of vendor-managed incidents
  • Maintaining accountability across support partners
• End User Device & Telecom Management: Oversee the procurement and lifecycle management of both laptop & mobile devices, including:
  • Mobile phone purchasing
  • SIM provisioning
  • Device allocation
  • Carrier/vendor management
  • Cost control and usage optimisation
• Business Relationship Management: Act as the primary IT liaison across business departments to:
  • Support cross-functional initiatives
  • Coordinate technology-related actions outside direct IT ownership
  • Improve communication between IT and business teams
  • Ensure technology decisions align with departmental needs
  • Drive accountability for interdepartmental technology actions
• Technology Innovation: Stay updated with emerging technology trends and implement innovative solutions to improve business processes, including:
  • Evaluating new technologies that support organisational goals
  • Recommending improvements to existing systems
  • Promoting continuous improvement across the IT function
• Risk Management: Identify and mitigate IT-related risks to protect business operations and ensure continuity, including:
  • Assessing operational and security risks
  • Maintaining disaster recovery and business continuity plans
  • Reducing vulnerabilities across systems and services
  • Monitoring supplier-related service risks

INDIT

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.