IT Technician - Contract - Essex - Education - onsite

Role: IT Technician

Location: Colchester & Halstead - 5 days onsite

Contract - 3-6 months

Pay Rate: - £150 per day PAYE

My client is looking for an IT Technician to work onsite at two of their schools in Essex. You will be based at either Colchester or Halstead. This is a very exciting opportunity working for a very prestigious company working in private schools.

Job Requirements:

• Experience of working in an onsite environment (2nd - 3rd line support role).
• Experience of working in a customer facing environment.
• Experience of working in the education or similar sector is preferable.
• To comply with safeguarding policies, procedures and codes of conduct.
• To demonstrate a personal commitment to safeguarding and student/colleague wellbeing.
• To ensure that any safeguarding concerns or incidents are reported appropriately in line with policy.

• To engage in safeguarding training whenever required.

Required Skills:

• Terrific customer service and communication skills, both written & verbal.

• Excellent interpersonal skills and the ability to interact effectively & professionally with people at all levels of an organization.
• Great communication skills, with the ability to explain technical matters to non-technical people in a language that they can understand.
• A team player, who is happy to ask questions and give advice.
• The ability to show empathy to others and to remain calm and professional with colleagues and students.
• An active listener who is comfortable with offering their opinions in a constructive manner.

Technical Skills:

• Windows Server 2012/2016/2019/22
• Windows 10 and 11
• Active Directory support
• Office365
• Microsoft Office: Desktop versions
• LAN & WAN technologies and protocols, including VLAN, wireless, DNS and DHCP.
• MIS (experience will be useful but not essential)
• Experience with Azure AD and some knowledge of Intune
• Desktop/Server Hardware support and troubleshooting
• Apple device management and support (mainly iPads)
• AV and interactive boards and screens
• Shared printing solutions
  
  

• Self-motivated and pro-active with effective time management and the ability to work unsupervised.

• Must be able to use initiative and work under pressure, consistently employing a customer centric approach to resolving all IT issues.

• Demonstrable methodical problem solving, excellent analytical skills and creative thinking.

• Able to demonstrate good judgement and decision-making skills in resolving issues in challenging situations, knowing when to sign post, escalate and resolve issues.
• Comfortable in establishing new processes and procedures as well as following those already in place.
• Always looking for ways to improve the service delivered.

Happy to maintain up to date inventories.

INDIT

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