Infrastructure Engineer

Infrastructure Engineer

£38-43k

Eynsham

Benefits: Holidays will be 22 days + BH,

rising to 25 days + BH per annum

at +1 per year of service.

Life Assurance - 2 * basic salary

This role is part of the platform support function, responsible for the provisioning, support, maintenance and operation of platform services and internal support provision.

• Act as an escalation point within Technical Services for technical issues.
• To provide guidance and support to the wider IT services in line with the IT strategy
• Act as a technical lead on specific projects (server, storage, systems, networks) and help to track and manage delivery of projects across the team.
• To contribute to the drive of using automation to create efficiencies.
• Help mentor and develop other members of the Technical Services and wider support teams.
• Propose and lead initiatives within the department, such as process or service improvements, or new training programs.
• Engage and build relationships with both technical and non-technical resources and stakeholders amongst customers and staff.
• Manage additions, deletions and changes in line with the companies ISO9001 and ISO27001 quality and information security systems.
• Maintaining system updates across the estate in line with Cyber Essentials plus requirements.

Role Profile

The role holder will use their technical knowledge to deliver projects to customers of the business.

We're looking for someone who is passionate about technology and will focus on ensuring delivery of projects to customers in a professional and timely manner.

You will possess good interpersonal skills, with a pragmatic approach to the customer, be flexible, and willing to work outside normal office hours, where appropriate to achieve the task in hand.

As a member of a team, you will need to respect the opinions of others and we want people to have a common project goal and share in a knowledge sharing culture.

You will be responsible for the for the provisioning, support, maintenance and operation of platform services and internal support provision. The role will be working with other teams providing technical assistance to pre-sales requests and tender responses where necessary. You will be able to work alone or as part of a team with the ability to stay calm and productive under pressure. You should be self-motivated with excellent planning and organisational skills.

You will have a proven track record in a platform role and have experience in producing appropriate documentation.

Key Responsibilities and Accountabilities

• Responsible for the technical delivery of technical systems/network projects on the most secure, reliable and resilient platforms.
• To ensure compliance with the defined security policies regarding access to the Internal systems
• Strong understanding of all services within IT, particularly those pertaining to infrastructure.
• Strong time management and organisational techniques must be willing to work under own instruction.
• To ensure that the internal systems uptime is maintained at the required level
• To maintain an accurate asset register
• To ensure all systems and devices are updated and secured in a timely manner
• To ensure that backups and business continuity procedures are adhered to
• To make recommendations on potential improvements to internal systems to improve service levels and security
• Ensure all governance processes are followed, which will include standards, policies and designs being approved at the Technical Design Authority; and changes being implemented in a controlled scheduled manner after approval from the Change Approval Board.
• You will take ownership of key services within the systems and network support functions, and ensure the stability and availability these provide to the business.
• Ensure requests are dealt with in a timely manner in accordance with SLA's

Key Skills and Experience:

Required

• At least 2 year experience with Veeam Backup & Replication
• At least 2 years experience with Server Virtualisation (Hyper-V, VMWare)
• Microsoft Cloud Technologies (Azure, M365, Intune, Endpoint, AutoPilot)
• Microsoft Windows Technologies - Server & Desktop
• Storage (SAN, NAS)
• Networking Fundamentals (TCP/IP, DHCP, DNS, routing and switching)
• Server & Desktop hardware
• Ability to contribute to departmental processes
• Willingness to adapt and think outside the box

Desirable

• ITIL Foundation
• Automating Technologies, e.g. PowerShell, Salamander
• Nutanix
• Microsoft Endpoint Configuration Manager
• Vendor specific networking experience

INDIT

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.