Professional Services Technical Lead

Role: Professional Services Technical Lead

Location: Newbury

Salary: 70k

1. Role Overview

The Professional Services Technical Lead is a senior, hands-on technical role responsible for setting technical direction and leading the design and delivery of complex client solutions. The role acts as the technical authority for Professional Services and Field Engineering, ensuring solutions are secure, supportable, well documented and delivered in line with client requirements, agreed scope, timescales and technical standards.

1. Key Responsibilities

Technical Leadership and Solution Design

• Act as the technical authority for Professional Services and Field Engineering engagements, providing technical direction and decision-making throughout the delivery lifecycle.
• Lead technical discovery, requirements gathering, scoping, design, implementation, migration, testing and handover of complex client solutions.
• Translate business and client requirements into technical designs, implementation plans, statements of work, bills of materials, risk assessments and acceptance criteria.
• Establish and maintain technical standards, reference architectures, build conventions, security controls and quality assurance processes.
• Review and challenge proposed solutions for technical accuracy, security, resilience, compatibility, scalability, supportability and commercial viability.

Hands-on Project Delivery

• Perform hands-on implementation and configuration across infrastructure, cloud, networking, security and modern workplace technologies.
• Personally deliver assigned project work and maintain a significant hands-on contribution across multiple client projects.
• Own technical deliverables from project mobilisation through to completion, ensuring quality, scope and timescales are maintained.
• Deliver remote and on-site project activities, including installations, upgrades, migrations, configuration, testing, remediation and go-live support.
• Track progress against project plans, maintain accurate delivery records and address or escalate blockers, scope changes, technical risks and delays.
• Validate solutions against agreed designs and acceptance criteria, rectify defects and remain accountable for technical outcomes through go-live, stabilisation and formal handover.

Engineering Leadership and Technical Support

• Provide technical leadership through design reviews, peer reviews, technical briefings, troubleshooting support and knowledge sharing, without formal line-management responsibility.
• Own and resolve complex technical escalations, conduct root-cause analysis and implement sustainable corrective actions.
• Identify technical dependencies, constraints and risks early, maintaining appropriate remediation, contingency and rollback plans.
• Work with Project Managers to estimate technical effort, sequence activities, coordinate resources and maintain alignment with project scope and milestones.

Client Engagement and Documentation

• Act as the senior technical point of contact for clients during delivery, explaining technical issues, risks, options and recommendations clearly.
• Produce and review technical documentation, including high-level and low-level designs, configuration records, test results, implementation notes, as-built documentation and operational handover materials.
• Ensure completed solutions transition effectively into operational support, including knowledge transfer, monitoring, support requirements, operational procedures and known issues.
• Ensure technical deliverables meet agreed project requirements and are appropriately documented, tested and accepted.

Security and Continuous Improvement

• Ensure technical delivery complies with information security policies, data protection obligations, vendor guidance and relevant industry standards.
• Apply security-by-design principles and appropriate controls throughout solution design and implementation.
• Evaluate emerging technologies, products and automation opportunities, leading technical trials and recommending improvements to services and delivery methods.

Skills and Qualifications

• Substantial hands-on experience designing and delivering complex IT infrastructure, cloud or managed-service solutions in a client-facing environment.
• Broad technical expertise, ideally covering Microsoft 365, Azure, identity and access management, endpoint management, virtualisation, networking, backup, disaster recovery and cybersecurity.
• Strong solution architecture, requirements gathering and technical documentation skills.
• Proven experience leading complex migrations, deployments and transformations from discovery through to testing, acceptance and handover.
• Advanced troubleshooting, root-cause analysis and technical risk management capabilities.
• Strong understanding of security-by-design, least privilege, resilience, backup, recovery, monitoring and patching.
• Experience with technical estimation, project scoping, dependency management and resource planning.

INDIT

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.

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Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.