Technology IT Officer

Position: Technology IT Officer

Location: Oxfordshire - Hybrid

Contract role: 3months

Salary: £150 - £250 - Inside IR35 PAYE

Technology IT Officer

Our Clients mission is to be the world leader in zero emission power systems. They are developing and manufacturing the technologies needed to decarbonise our planet. We are expanding across the geographies of UK, US and Australia and becoming a global company. As part of Fortescue, our vision is to be the number one integrated green technology, energy, and metals company.

About the role

This role provides exceptional on-site technology support across Fortescue's UK offices. This includes hands-on assistance in a rotating manner through the UK Tech Hub locations, including Kidlington, Banbury and London locations. The role provides in-person support for end users, managing local technology assets, and ensuring the consistent delivery of a high-quality user experience aligned to Fortescue's global standards.

This role requires a proactive and customer-focused professional who is passionate about technology, thrives in a fast-paced environment, and takes ownership of delivering high-quality service outcomes. The successful candidate will uphold Fortescue's Service Management practices, including Hardware Asset Management (HAM), while fostering collaboration, professionalism, and continuous improvement across the UK region.

What you will do

Customer Satisfaction and Executive Support

• Deliver outstanding customer service and maintain professional, courteous relationships with end users.
• Provide in-person technology support via the UK Tech Hub (various office locations) and through on-site visits to other UK offices as required.
• Support visiting Executives, ensuring seamless technology experiences in coordination with the Perth Executive Support team.
• Act as the "voice of the customer," promoting a culture of service excellence and continuous improvement.

Incident, Request & Problem Management

Asset Management & Stock Control

Key Relationships:

• Technology Service Delivery Lead - UK: Receive direction, prioritisation, and performance feedback; escalate complex issues for support.
• Service Management Team (Perth): Collaborate to ensure alignment with global ITSM and ITOM practices, including consistent use of ServiceNow, HAM, and operational standards.
• Global Service Desk & GTOC: Partner to manage escalations, knowledge sharing, and service handoffs.
• Perth Technology Site Support Team: Engage regularly to maintain consistency in processes, tools, and user experience across regions.
• FIT resolver groups and project teams: Support delivery of local initiatives, deployments, and minor projects.
• Fortescue Executives and staff: Deliver professional, efficient, and courteous technology support.
• Technology Vendors: Liaise and coordinate with external vendors to manage equipment deliveries, maintenance, and warranty activities, ensuring alignment with internal support processes.

About you

• Experience in an IT support or desktop engineering role within a corporate environment.
• ITIL v4 Foundation (minimum).
• Tertiary qualification in Information Technology or equivalent experience.
• Microsoft or customer service certifications (highly desirable).
• Proven experience providing end-user and device support, both hands-on and remotely.
• Experience with ITSM practices for handling incidents, requests, changes, and problems.
• Exposure to Hardware Asset Management (HAM) processes including stock, asset tracking, and lifecycle management.
• Experience supporting executives and senior stakeholders, ensuring discretion and service excellence.
• Familiarity with ITIL-based environments and enterprise collaboration tools.
• Experience managing meeting room technologies
• Experience supporting digital signage platforms
• Exposure to managing Event Audio Visual support
• Proficiency in Windows and macOS operating systems, M365, Teams, and Intune.
• Awareness of endpoint security, networking fundamentals, and collaboration systems.
• Understanding of ITOM practices such as event and configuration management.
• Working knowledge of ServiceNow or equivalent ITSM platforms
• Experience administering devices within Intune (e.g. mobiles, tablets, EUC)
• Knowledge in Microsoft Teams Room

INDIT

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.