Enterprise Solutions Architect - London (London)

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Join to apply for the Enterprise Solutions Architect - London role at Planhat

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The customer platform built to acquire, service and grow lifelong customers.

About Planhat:

Planhat is reimagining how businesses grow with their customers. Our cutting-edge Customer Platform empowers B2B teams to manage success, revenue, and relationships through one intelligent, flexible interface. We help companies unlock the full potential of their customer datapowered by automation, analytics, and AI. If you thrive at the crossroads of technology and strategic impact, we want to hear from you.

The Opportunity:

Were looking for a forward-thinking Enterprise Solutions Architect to join our global team. In this role, youll help our most strategic customers harness Planhats capabilitiesincluding AI-driven automation, customizable workflows, and advanced data modelingto transform how they manage the customer journey.

This isnt account management. Its solution architecture. It's a technical strategy. Its enabling companies to scale with intelligence. Future proofing the way they interact with their data in Planhat.

What Youll Do:

• Lead with Innovation: Architect sophisticated solutions for customer success teams using Planhats AI-powered workflows, smart alerts, and automation features.
• Be the Strategic Technical Partner: Build deep, trusted relationships with enterprise customers, advising on how to embed Planhat into their tech stack and business processes.
• Own the Technical Lifecycle: From onboarding to maturity, ensure technical success and product adoption through seamless integrations, troubleshooting, and optimization.
• Drive Intelligent Automation: Help customers leverage Planhats native automation engine and AI insights to streamline processes, detect churn risk, and drive renewals.
• Manage a Strategic Portfolio: Oversee a book of enterprise clients with complex requirementstracking technical health, engagement trends, and roadmap alignment.
• Influence Product & AI Capabilities: Act as the voice of the customer to our product and AI teamsbringing real-world insights that help shape the evolution of the platform.

You Might Be A Fit If You:

• Have 5+ years in a technical customer-facing role (TAM, Solutions Architect, Solution/Sales Engineer, Integration Lead) in SaaS, ideally with data-heavy or AI-enabled platforms.
• Are comfortable working with APIs, webhooks, JSON, data pipelines, and custom integrations (experience with tools like Salesforce, HubSpot, Snowflake, Looker, etc.).
• Can diagnose complex technical issues and explain solutions clearly to non-technical stakeholders.
• Are excited about the power of AI to transform workflows and decision-makingand you know how to make that real for customers.
• Have a proactive, consultative mindsetyoure not solving tickets, youre designing outcomes.
• Digging under the hood is second nature to you. Youre a natural problem solver who takes initiative, dives deep into the unknown, and leaves no stone unturned when uncovering solutions, identifying recurring issues, and creating helpful resources for clients
• Bonus: Youve worked with CRM or customer data platforms before.

Why Join Planhat?

• Shape the future of intelligent customer management at one of the most innovative platforms in the SaaS space.
• Collaborate with a global team of passionate builders and thinkers.
• Work for a product-led company that leads with innovation
• Competitive salary, equity options, and flexible working conditions.
• Build long-term relationships with forward-thinking customers who want to innovate, not just maintain.

• Seniority level
  Mid-Senior level

• Employment type
  Full-time

• Job function
  Customer Service
• Industries
  Software Development

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