IT SUPPORT AND KNOWLEDGE BASE SPECIALIST

IT SUPPORT AND KNOWLEDGE BASE SPECIALIST FULLY REMOTE SALARY - COMPETITIVE Our client is an innovative IT company, focused on enhancing their software solutions and customer experience. Role Overview: They are seeking a motivated individual with a background in IT or accountancy to support their chat bot and knowledge base development. The role involves researching user feedback, improving software, and populating the AI system with accurate, detailed information. Key Responsibilities:

• Conduct research on user feedback and software performance.
• React to user feedback and enquires.
• Analyse and identify areas for improvement.
• Input and maintain information in the knowledge base and chat bot.
• Collaborate with the development team to enhance AI responses.

Required Qualifications:

• Bachelor’s degree in IT, Computer Science, Accountancy, or a related field (not essential)
• Familiarity with Java and other programming languages is a plus.
• Strong analytical and research skills.
• Excellent communication and problem-solving abilities.

Preferred Skills:

• Experience with AI and chat bot technologies.
• Knowledge of software development life cycle.

What We Offer:

• A dynamic and supportive work environment.
• Opportunities for professional growth and development.
• Competitive salary and benefits.

    Please note if you have not been contacted by Plum Personnel within seven days then unfortunately on this occasion you have been unsuccessful. Due to the high level of applications we are receiving at this time, we are unfortunately unable to give individual feedback. Plum Personnel is acting as an employment agency in relation to this vacancy.  Plum Personnel is an equal opportunities employer.