Level 3 Business Support Apprentice

We are excited to offer an apprenticeship opportunity within our Business Support Team. This role provides a fantastic chance to develop skills, gain hands-on experience, and contribute to meaningful work in a supportive and dynamic environment.

Role

As a Business Support Administrator Apprentice, you will:

Manage and respond to emails in a professional and timely manner
Use Microsoft Office applications, including Outlook, Word, Excel and Teams, to support day‐to‐day business activities
Handle inbound and outbound telephone calls, providing a courteous and professional service
Work with internal systems and platforms, including financial systems such as Civica (full training provided)
Support financial and administrative processes with a high level of accuracy and attention to detail
Build and maintain effective working relationships within a team environment
Manage and prioritise a rotating workload to meet deadlines and service standards
Rotate through a variety of business support functions to develop a broad range of skills and experience

The role involves both process‐driven tasks and customer‐focused administrative work, contributing to the delivery of an efficient, high‐quality service.

Training

The Business Support apprenticeship will be supported by a local training provider, and you will be given allocated time during the working week for off-the-job training.

After successful completion of the apprenticeship, there may be the opportunity to progress to a higher level or apply for a permanent role in the council if one is available and suitable at the end of your learning.

Apprenticeship Standard: Business administrator (level 3)
Training Provider: PLYMOUTH CITY COUNCIL
Working Week: The location of this role will be split between Chelson Meadow and Prince Rock Depot.
Expected Duration: 1 Year 3 Months
Positions Available: 1
Closing Date: Tuesday, 25th August 2026
Start Date: Thursday, 1st October 2026

Desired Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Team working

Qualifications

English GCSE, grade 9 - 4 (A* - C) (Desired)
Maths GCSE, grade 9 - 4 (A* - C) (Desired)

About the Employer

Plymouth City Council

We are the local authority for Plymouth, providing services and information to many of the area’s 262,700 residents as well as businesses and visitors. We employ over 2500 members of staff in a wide range of occupations including health consultant, park ranger, children’s social worker, refuse driver, registrar, housing delivery officer and customer support assistants. Plymouth City Council is a Disability Confident Leader and equal opportunities employer. All applicants will be considered for employment regardless of any of the protected characteristics. As part of our commitment to promoting equality we offer guaranteed interviews to those who meet the essential criteria and are considered disabled, care experienced or are an Armed Forces Service Leaver within the last two years.

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