Insight Analyst

As the Insight Analyst you will be working within one of the best known and admired brands in the world - where you will be helping to support the implementation of a New Survey Platform, and to develop and support the reporting process across Europe for their Customer Service Operations.

Hybrid role - 3 days in the Office, 2 days working from home

Key duties include:

• Managing the day to day operations of Qualtrics XM platform surveys and feedback.
• Scripting questionnaires including skip logic dashboard development and data collection.
• Customer Experience data analysis insights.
• Data interpretation and storytelling leveraging analytics on the Qualtrics platform.
• Providing 1st line of support for customer service requests, and creating tickets for 2nd line support if required.

Skills & experience:

Essential -

• Experience with one or more SaaS survey platform experience technology (Qualtrics or Medallia.)
• Ability to configure the Qualtrics platform.
• Ability to support Customers with in-depth Qualtrics platform knowledge.

Hours of work:

37.5 hour week - can be worked flexibly within the hours between 7am - 7pm.

Benefits include:

• 25 days annual leave
• Up to 15% discretionary performance based bonus per annum
• Defined Contribution Pension (up to 4% employee, up to 8.5% employer)
• Permanent Health Insurance
• Private Medical Insurance
• 4x Life Assurance
• £35 per month Flexible Benefits allowance , e.g. gym, travel insurance, life assurance, health assessment, dental insurance, etc.

If this insight Analyst role is of interest, then please apply now.