Salesforce Executive

Polypipe Building Products are focused on delivering solutions to the residential sector. Polypipe Building Products works with national and local developers, plumbing and heating engineers, general builders and groundworkers to deliver above and below ground drainage systems, rainwater solutions as well as hot and cold plastic plumbing products.

Part of the Genuit Group, we combine long-term stability with a culture built on teamwork, accountability and continuous improvement. We encourage fresh ideas, invest in development and are committed to creating a safe, inclusive and supportive workplace where everyone feels like they belong.

Role Overview: The Polypipe Building Products CRM Salesforce Executive is a business-embedded power user who acts as the first point of contact for Salesforce within their area of the organisation.

The role is responsible for user enablement, adoption, training, user acceptance testing, data hygiene, and translating business needs into clear, structured requirements for the central Salesforce team. This role will also be responsible for basic configuration, such as creating reports and dashboards.

Superuser acts as a critical bridge between the end user and the Salesforce delivery team, driving adoption, providing first-line support, and mapping business processes.

Key Responsibilities:

• Design and deliver structured Salesforce training for new starters, creating and maintaining a comprehensive, role-based onboarding programme supported by ClickLearn training materials

• Provide monthly one-to-one coaching sessions with sales team members, using the skills matrix to identify capability gaps, build confidence, and ensure best practice Salesforce usage

• Ensure each user is fully competent in completing required GENVUE tasks, offering enhancement training and practical guidance where needed

• Act as a trusted first point of contact for Salesforce-related queries, providing advice, resolving issues, and escalating technical matters to the Salesforce System Administrator through formal ticketing

• Maintain a local helpdesk log to track issues, identify recurring themes, and highlight opportunities for process and system improvements

• Collaborate with business departments to define and document “as is” and “to be” processes, ensuring Salesforce aligns with operational needs

• Design, develop, and maintain Salesforce reports, dashboards, and list views to support users, managers, and senior leadership

• Support teams in understanding and leveraging Salesforce data to drive informed decision-making and improved performance

• Actively monitor and improve data quality, escalating systemic issues where technical intervention is required

• Attend regional and business meetings to present system enhancements, gather user feedback, and identify improvement opportunities

• Participate in regular enhancement meetings with Superusers and Business Process Owners, contributing business-focused input and practical recommendations

• Support the Salesforce System Administrator with sandbox testing and pre-UAT validation to ensure enhancements are practical, user-friendly, and aligned to real-world processes

• Manage onboarding and offboarding activities, maintain accurate user access and reporting structures, perform general Salesforce housekeeping, and proactively identify system friction points for remediation or enhancement

Skills & Requirements:

• Strong hands-on experience using Salesforce (or a similar CRM system) within a sales or operational environment, ideally as a Superuser, champion, or power user

• Proven ability to train, coach, and support colleagues, with experience using tools such as ClickLearn or similar training platforms

• Solid understanding of internal business processes and how systems, data models, and automation support operational efficiency and performance

• Experience creating and maintaining reports and dashboards that meet the needs of users, managers, and senior leadership

• High attention to detail, particularly in relation to data quality, consistency, and governance, with exposure to enhancement or governance forums

• Confident communicator, comfortable working with stakeholders at all levels and acting as a bridge between business users and technical teams

• Organised and methodical, with the ability to manage multiple priorities and requests, ideally within a multi-business or matrix organisation

• A proactive mindset with a genuine interest in process improvement and data-driven decision-making, plus a full UK driving licence and willingness to travel if required

Workings Hours & Benefits:

• Monday to Friday, 08:30 – 17:00

• 25 Days annual leave

• Contributory pension scheme - matched up to 8%

• Life assurance

• Enhanced Maternity & Paternity pay

• Save as you earn Sharesave Scheme

• Various health & wellbeing initiatives including complimentary occupational health on-site physiotherapy and counselling services.

• Staff discount on all Genuit Group products