UX Designer

Job Title: UX Designer

Location: London

Contract Length: 6 months (Possible extensions)

Working pattern: 2 days per week in the office, via Umbrella company

Are you a visionary UX Designer with a passion for crafting exceptional mobile-first experiences? Our client is seeking a talented individual to join their dynamic team for a temporary 6-month contract. This is an exciting opportunity to shape user interactions and elevate digital experiences in a fast-paced environment!

Key Responsibilities:

• Design Excellence: Create high-quality, production-ready mobile-first experiences that resonate with users.
• Interaction Design: Apply strong interaction design principles, hierarchy, and usability to ensure intuitive user experiences.
• Real-World Constraints: Design with an understanding of real-world scenarios, states, and edge cases, ensuring every user journey is seamless.
• AI Integration: Define how AI responds, guides, recovers, and escalates, designing non-linear, adaptive experiences that enhance user engagement.
• Conversational Interfaces: Work across conversational UIs (chat, assistants) and UI components, crafting proactive prompts and coherent multi-turn interactions.
• Unifying Experiences: Shape separate features into a consistent interaction layer, ensuring continuity across user journeys with consistent interaction patterns.
• Collaborative Design: Partner closely with Content and Conversation Design teams to refine interaction patterns and response structures, creating a unified experience.
• Behavioural Insights: Contribute to AI interaction patterns, response design, and behavioural refinement through rigorous testing and iteration.
• Lifecycle Management: Navigate the entire design lifecycle from discovery to testing, using research and data to define meaningful problems.

What You Bring:

• Strong UX Skills: Proven expertise in product and mobile UX design.
• Conversational UI Experience: Familiarity with conversational UIs, chat interfaces, and dynamic AI-driven systems.
• Understanding of AI Behaviour: Knowledge of LLM behaviour and its implications on user experience.
• Testing Proficiency: Active participation in human-in-the-loop testing, interpreting results to enhance design and AI behaviour.
• Mindset for Innovation: Comfortable with ambiguity, you create clarity for others to act upon, and you are experimental in your design approach.
• Outcome-Driven Focus: You know how to measure success through meaningful changes and user-centric outcomes.
• Self-Directed: A proactive mindset that thrives without waiting for perfect briefs.

Why Join Our Client?

This role offers a unique chance to be at the forefront of innovative design, working within a collaborative, multi-disciplinary environment. The organisation values creativity and encourages team members to push beyond conventional solutions. If you are ready to take on a challenge and make a real impact in user experience design, this opportunity is for you!

Don’t miss out on this fantastic opportunity! Apply today and take the next step in your design career!

We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.