Assistant Technology Support Manager

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

Role: Assistant Technology Support Manager

Location: Leeds, 2 days per week on site required

Duration: 6-month contract

Rate: Via Umbella

We're looking for a skilled IT Support Engineer to join a financial services client in Leeds. This is a hands-on, client-facing role providing 1st and 2nd line IT support, helping colleagues both in the office and remotely. You'll play a key role in troubleshooting and resolving technical issues, supporting digital transformation initiatives, and helping colleagues adopt modern technologies.

• Provide 1st and 2nd line IT support to business users in a fast-paced environment
• Analyse and troubleshoot technical problems, arriving at logical solutions
• Respond to IT requests via multiple channels (in-person, phone, email, etc.)
• Prioritise, coordinate, and complete tasks within set deadlines
• Work effectively independently and as part of a team
• Support colleagues on both Windows and Mac devices, including home setups, peripherals, and network issues
• Invest in personal development and coach others when required

• Strong experience in 1st and 2nd line IT support
• Excellent problem-solving skills and logical thinking
• Exceptional verbal and written communication skills
• In-depth knowledge of Windows 11 and previous support experience
• Strong troubleshooting skills in Microsoft Office 365 / Office 2016 (Outlook, Word, Excel, PowerPoint)
• Experience with Azure Active Directory and Microsoft Endpoint Manager (MEM / Intune)
• Experience supporting Microsoft Managed Device (MMD) environments
• Experience supporting MacBooks / MacOS
• Experience supporting colleagues in a financial services environment

Candidates will ideally show evidence of the above in their CV to be considered please click the "apply" button.

We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly.