Business Analyst

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

Join Our Client as a Business Analyst!

Are you ready to make a significant impact in the Utilities sector? Our client is on the lookout for a passionate and skilled Business Analyst to join their dynamic team on a temporary basis for a period of 6 months. This role offers the flexibility of hybrid working, allowing you to balance your time between home and the office.

Role: Business Analyst (Service Design)

Duration: 6 Months (ext. options)

Location: Warwick, Bristol, Birmingham or London (Hybrid 1 Day a Month)

Rate: £550 pd (umbrella)

Key Accountabilities:

As a Business Analyst, you will:

• Translate Complex Needs: Own the process of turning intricate customer insights into clear, actionable business requirements that guide product development.
• Facilitate Workshops: Bring together diverse stakeholders through cross-functional workshops to foster a shared understanding and align priorities.
• Collaborate: Work hand-in-hand with Service Design and Product teams to analyse customer feedback and craft solutions that truly address pain points.
• Document Requirements: Define and maintain business requirements, user needs, and acceptance criteria to support seamless product and service development.
• Assess Customer Journeys: Collaborate with the Service Design team to evaluate the impact of customer needs across journeys, identifying improvement opportunities.
• Engage Externally: Support the translation of complex needs into simple solutions, engaging with external partners when necessary.
• Drive Continuous Improvement: Contribute to enhancing service design and customer-centric delivery practises within the organisation.

About You:

We're seeking a visionary mind that brings:

• Experience: Proven background as a Business Analyst, Service Designer, or in a similar role, with a history of translating complex issues into clear, actionable outcomes.
• Analytical Skills: Expertise in analysing intricate information, identifying root causes, and crafting concise recommendations.
• Facilitation Skills: Strong capability in conducting workshops and fostering collaboration among diverse teams.
• Relationship Building: Ability to work effectively across multiple teams, influencing others without direct authority.
• Documentation Skills: Experience in defining and managing business requirements and user needs.
• Customer Focus: A knack for connecting customer insights to practical outcomes, ensuring priorities are reflected in decision-making.
• Adaptability: Comfort in a fast-paced environment with the ability to manage multiple priorities.
• Communication Skills: Excellent ability to present complex information in an engaging and straightforward manner.
• Curiosity & Passion: A desire to improve services and deliver better customer outcomes.

Desirable:

• Experience in service design, user-centred design, or customer journey mapping.
• Familiarity with the energy sector, or complex stakeholder environments.
• Background in utilising customer insights for prioritisation and decision-making.

At our client, we celebrate diversity and encourage applicants from all backgrounds to apply. We believe that potential comes in many forms and are committed to a fair and inclusive recruitment process.

Qualifications:

• Essential: Advocacy for customer voice.
• Desirable: Experience in relevant fields as outlined.

Main Interfaces:

• Internal: Part of the Service Design team with interactions across product and workstream teams.
• External: Potential engagement with local authorities for specific needs.

Key Capabilities:

• Effective Engagement
• Critical Problem Solving
• Holistic Thinking

Apply Now!
Don't miss your chance to be part of this exciting opportunity. Submit your application please answer screening questions and take the next step in your career!

Candidates will ideally show evidence of the above in their CV in order to be considered.

Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy and operates as an equal opportunities' employer.

We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.