Customer Service Analyst

*Customer Service Analyst* (Contract)

Duration: 3 months (Possibility for extension)

Location: Welwyn Garden City (Fully on site)

Rate: A highly competitive PAYE Rate is available for suitable candidates

Role Profile

Are you passionate about delivering exceptional customer service? Do you have a knack for problem-solving and a genuine desire to help others? If so, we invite you to apply for the role of Customer Service Analyst role. Join our dynamic team and play a vital role in supporting over 2,000 end users with their IT needs.

Key Responsibilities:

• Provide proactive, customer-focused, face-to-face onsite support to users.
• utilise your problem-solving skills to ensure swift resolutions to IT queries or problems.
• Maintain a calm, assured, and empathetic demeanour during all interactions.
• Log and track incidents using ITSM systems while adhering to Service Level Agreements (SLAs).
• Identify recurring issues and collaborate with relevant teams for investigation and resolution.
• Build strong relationships with team members and users to foster a collaborative environment.
• Engage in training to develop your knowledge of our enterprise solutions, including Google Suite, iOS, Windows 11, ServiceNow, MobileIron, and Nexthink.
• Assist with the setup and configuration of computers for new starters and upgrades for existing users.
• Provide both reactive and proactive maintenance support in a face-to-face customer service environment.

Required Skills and Experience:

• Strong problem-solving and interpersonal skills.
• Experience using ITSM systems for incident tracking.
• Ability to identify and communicate recurring issues effectively.
• Excellent teamwork and relationship-building skills.
• Eagerness to learn new technical skills and a curious mindset.
• Previous experience in a face-to-face customer service role is desirable.
• Familiarity with iOS devices (iPhone, iPad, Mac), Windows hardware, and meeting room technology is beneficial.
• Prior experience in building and configuring computers for new starters and upgrading existing laptops is a plus.

Candidates will need to show evidence of the above in their CV in order to be considered.

If you feel you have the skills and experience and want to hear more about this role 'apply now' to declare your interest in this opportunity with our client. Your application will be observed by our dedicated team.

We will respond to all successful applicants ASAP however, please be advised that we will always look to contact you further from this time should we need further applicants or if other opportunities arise relevant to your skill set.

Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment.