Network Event Monitoring Analyst

Job Title: Network Support Engineer

Location: Chester - Hybrid (3 days in office is essential)
Working Pattern: 4 days on 3 days off shifts
Contract: 12 months with possible extension.
Salary: £45,000 - £50,000

Our client, a leading organisation in the financial services sector, is seeking a dynamic and detail-oriented Network Operations Support professional to join their team on a fixed-term contract basis. This is an exciting opportunity to engage with cutting-edge technologies and contribute to the stability and performance of their network infrastructure.

Key Responsibilities:

• Monitoring and Management: Oversee Monitoring Event Management and Incident Management, ensuring timely Level 1 triage of networking issues.
• Network Operations: Provide operational support for network environments, including switching, routing, perimeter security, traffic management, and content inspection.
• Proactive Troubleshooting: Utilise advanced tools such as Splunk, SevOne, IBM Watson AI Ops, Wireshark, NetScout, and Gigamon to identify service impacts and interpret monitors, dashboards, and logs.
• Incident Response: React effectively to production failures, managing triage efforts, engaging appropriate teams, and communicating with management and technical escalation.
• Documentation and Reporting: Maintain data quality and completeness of incident tickets, ensuring all impacts are accurately recorded in the system of record. Prepare professional documents and ad-hoc reports as directed by senior team members or leadership.
• Governance and Compliance: Promote and enforce production governance during triage and testing efforts, adhering to design standards and global authority processes.

Ideal Candidate Profile:

• Technical Expertise: Familiarity with enterprise network infrastructure, including routing, switching, wireless, and SD-WAN. Hands-on experience with Splunk for data ingestion, searches, and dashboard creation would be a big plus.
• Analytical Skills: Strong analytical skills with an attention to data quality, capable of translating raw telemetry into actionable insights for operations teams.
• Communication Skills: Excellent verbal and written communication skills to collaborate effectively with Engineering and Operations teams.
• Agile Methodology: Basic understanding of JIRA, Confluence, and Agile frameworks, with experience in Networking-related disciplines within design, implementation, or operations roles.

What Our Client Offers:

• A vibrant work environment where innovation is encouraged.
• Opportunities for professional development and growth within the organisation.
• The chance to work with emerging technologies in network operations.

If you are a proactive problem-solver with a passion for network operations and a commitment to excellence, this opportunity could be your next career move. Don't miss the chance to make a significant impact in a dynamic financial services environment!

Take the next step in your career and apply today!

We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

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