Network Support Engineer

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

Job Title: Network Device Telemetry & Analysis Engineer

Location: Chester - 3 days in office essential

Contract: 12 months rolling contract initially

Daily Rate: £500 - £550

About Us

We are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

We believe both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Role Summary

The Network Device Telemetry & Analysis Engineer is responsible for onboarding, processing, and analysing network infrastructure and device telemetry. This role focuses on bringing telemetry data into Splunk and related platforms, developing dashboards and alerts, and enabling Operations teams with data-driven insights for troubleshooting, availability decisions, and performance monitoring.

The role is hands-on and closely aligned with Network Operations, Automation, and Monitoring teams.

Key Responsibilities

• Collect, normalize, and onboard network device telemetry and instrumentation data (metrics, logs, events, streams) into Splunk and approved analytics platforms.
• Work with Network Engineering teams to understand device behaviors, health indicators, and performance signals across routing, switching, wireless, and SD-WAN platforms.
• Design, build, and maintain Splunk dashboards, searches, and visualizations used by Operations teams for troubleshooting and situational awareness.
• Develop alerting strategies based on telemetry data to detect network degradation, anomalies, and availability risks.
• Ensure telemetry data supports operational decision-making, including incident triage, root cause analysis, and proactive issue identification.
• Partner with Monitoring and Observability architects to align device telemetry with broader network health and observability models.
• Validate data accuracy, completeness, and timeliness; identify telemetry gaps and work with stakeholders to remediate them.
• Support onboarding of new network platforms or device types into the telemetry and analytics pipeline.
• Document telemetry sources, dashboards, alert logic, and operational usage guidelines for Production Operations.
• Provide support during major rollouts or network changes to validate telemetry and alert behavior.

Requirements

Education

• Bachelor's or Master's degree in Computer Science, Engineering, or a related field.

Experience Range

• Years of experience in network operations, telemetry, monitoring, or data analysis roles.

Foundational Skills

• Strong understanding of enterprise network infrastructure (routing, switching, wireless, SD-WAN).
• Hands-on experience with Splunk for data ingestion, searches, dashboards, and alerts.
• Experience working with network telemetry sources such as SNMP, syslog, telemetry streams, APIs, and device metrics.
• Ability to translate raw telemetry into actionable insights for Operations teams.
• Familiarity with incident, problem, and change management processes in large enterprises.
• Strong analytical skills and attention to data quality.
• Good communication skills to work effectively with Engineering and Operations teams.

Desired Skills

• Experience with controller-based or software-defined networks.
• Basic Scripting skills (Python, SPL, API usage) for telemetry processing and analysis.
• Exposure to automation-enabled environments and CI/CD-driven network deployments.
• Experience working in large-scale network environments with thousands of devices.
• Understanding network KPIs, availability metrics, and performance analysis.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.