Service Transition Manager

Job Title: Service Transition Manager

Location: Leeds Wellington Place / Edinburgh

Contract: 12 months

Day Rate: £625 per day Via Umbrella

About the Role

We're looking for a Service Transition Manager to lead the seamless introduction of new technical services into live environments. You'll work across a diverse technology landscape-including Microsoft platforms and ServiceNow-to ensure services are production-ready, scalable, and supported from day one.

This is a key role that bridges the gap between technical delivery and operational support, ensuring that every service we launch is robust, sustainable, and aligned with business needs.

Key Responsibilities

• Collaborate with engineering, support, and operations teams to define and embed support models.
• Lead onboarding and migration initiatives for new technologies and services.
• Coordinate and support User Acceptance Testing (UAT) and functional testing.
• Build and refine processes that support long-term service health and user satisfaction.
• Ensure operational readiness and service enablement across all transitions.

Required Skills & Experience

Technical Skills

• Strong experience with ServiceNow (ITSM, CMDB, Change/Release Management).
• Proficiency in Microsoft 365 technologies (e.g., Exchange Online, SharePoint, Teams, Intune).
• Solid understanding of ITIL v4 principles and service lifecycle.
• Familiarity with monitoring and alerting tools (e.g., Azure Monitor, SCOM).
• Experience coordinating UAT and functional testing.

Process & Delivery

• Proven track record in service transition planning and execution.
• Experience designing and implementing support models.
• Strong knowledge of change, release, and incident management.
• Skilled in process mapping and documentation.

Soft Skills

• Excellent stakeholder management and communication skills.
• Strong analytical thinking and problem-solving ability.
• Comfortable working in fast-paced, cross-functional environments.
• Detail-oriented with a focus on quality and user experience.

Desirable Qualifications

• ITIL v4 Foundation (or higher)
• Experience with automation tools (e.g., PowerShell, Logic Apps)

If you are detail-oriented, thrive in fast-paced environments, and enjoy working across technical and business teams to deliver real impact, we would love to hear from you.

Apply now to be considered for this opportunity.

Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly.

Pontoon/Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.