Technical Administrator

Job Title: Technical Administrator

Duration: 6 Month Contract (Likely extensions)

Location: Warwick

Role type: Full time role, Hybrid Working - minimum 2 days in the office

Overview

We are seeking a proactive and detail-oriented Technical Administrator to support our team's operations and growth. This role is central to ensuring smooth communication, effective data management, and operational efficiency. The ideal candidate will combine strong organisational skills with technical proficiency in tools such as Microsoft Excel, Power BI, and data management systems, while also demonstrating excellent communication skills to collaborate with both team members and stakeholders.

Key Responsibilities

• Administer and respond to queries to ensure efficient communication across the team and with stakeholders.
• Support customer account access requests for EMBER.
• Capture, manage, and analyse data to forecast operations and provide actionable insights.
• Create and maintain reports and dashboards in Power BI and Excel to communicate key performance metrics.
• Assist in the organisation of team resources to ensure optimal productivity and workflow.
• Contribute to the development and improvement of team processes, procedures, and reporting methods.
• Collaborate with stakeholders to understand requirements and deliver accurate, timely information.

Your Skills & Experience

• Strong organisational skills with the ability to manage multiple tasks and priorities effectively.
• Excellent communication and interpersonal skills to engage confidently with team members and stakeholders.
• Proficiency in Microsoft Excel (advanced formulas, pivot tables, data visualisation).
• Experience in Power BI for reporting and data visualisation (desirable).
• Familiarity with data management principles, including data accuracy, integrity, and reporting.
• Proven ability to thrive in a dynamic, fast-paced environment.
• Previous experience in administrative or technical support roles within a team setting.

Please be advised: if you haven't heard from us within 48 hours, then unfortunately your application has not been successful on this occasion. We may, however, keep your details on file for any suitable future vacancies and contact you accordingly.

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.