Technical Programme Manager

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

Join Our Team as a Technical Programme Manager - People Services!

Are you ready to shape the future of colleague support in the retail industry? Our client is on the lookout for a dynamic and innovative Technical Programme Manager to join their People Services team for a temporary contract of 6 months. This is a fantastic opportunity to make a real difference in creating a streamlined, digital-first Help experience for colleagues!

Role: Technical Programme Manager

Duration: 6 Months

Location: Welwyn Garden City (3 Days in Office)

Rate: £750.00 pd Umbrella

About the Role:

As the Technical Programme Manager, you will lead the charge in driving behavioural and technical transformations within the Help domain. Your mission? Simplifying and enhancing the support experience for colleagues while ensuring seamless delivery of existing services and onboarding new products.

What You'll Do:

• Spearhead initiatives that prioritize simplification and digitalization across colleague support processes.
• Collaborate closely with Product, Engineering, and business partners to define and execute a clear roadmap.
• Ensure new initiatives are well-defined in terms of scope, value, cost, resources, and design.
• Track progress and outcomes to guarantee a successful delivery.

Key Initiatives Include:

• Developing centralized tools to digitalize Help processes, content, and documentation.
• Driving enhancements that prepare the Help service for the future while maintaining continuity and onboarding new consumers.
• Expanding new technologies and capabilities for experimentation and implementation, with a focus on AI.

What We're Looking For:

To thrive in this role, you should bring:

• A strong background in digital assistant implementations.
• Experience in AI implementation, particularly in controls and protections.
• Knowledge of online content management, simplification, and strategy.

Why Join Us?

• Impact: Play a crucial role in enhancing colleague experiences across the organization.
• Collaboration: Work with talented teams across various functions to drive meaningful outcomes.
• Growth: Take advantage of career development opportunities while making a lasting impact.

If you're passionate about driving change and want to be part of a vibrant team dedicated to optimizing colleague support, we want to hear from you!

Candidates will ideally show evidence of the above in their CV in order to be considered.

Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy and operates as an equal opportunities' employer.

We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.