Technical Writer - SMBC1JP00001468

Technical Writer - AVP | London

Department: Development Team
Location: London 3 days a week onsite

Are you passionate about turning complex technical concepts into clear, user-friendly documentation? Join our Development team as a Technical Writer - AVP and play a key role in shaping the way we communicate our software solutions.

What You'll Do:

• Create and maintain comprehensive documentation across the software development lifecycle.
• Translate code and technical specifications into clear, accessible documents for both technical and non-technical audiences.
• Collaborate with developers and management to capture business requirements and technical details.
• Guide teams in understanding application architecture, UI design, business data, and internal procedures.
• Facilitate onboarding and knowledge-sharing sessions for new and existing team members.
• Ensure documentation aligns with JRIE's Change Management Control procedures and QA standards.

Key Responsibilities:

• Produce user manuals, technical specs, system operation guides, and internal procedure documents.
• Review and enhance existing documentation for clarity and accuracy.
• Supervise application functionality to ensure alignment with documented processes.
• Maintain strong communication with Development, Technical Support, and Infrastructure teams.

What We're Looking For:

• Proven experience in technical writing within software development environments.

• Must have hands-on experience with .NET, C#, and SQL.
• Ability to translate complex code and logic into readable, structured documentation.
• Experience using Visio for technical diagrams and SharePoint for document management.
• Must have a proactive mindset and the ability to build strong working relationships with 50+ developers to gather accurate and timely requirements.
• Strong analytical skills and attention to detail.
• Excellent communication and collaboration skills.

• Join us in London and help drive clarity, consistency, and quality across our development documentation.

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.