Trade Floor Support Analyst (IT Support)

Front Office IT Support Engineer - London

Location: London 100LS (5 days in 10 in the office)

Working Pattern: Hybrid, shift rota between 07:00-18:00, Monday-Friday
Weekend: Occasional weekend work required for upgrades and rollouts
Contract: 6 months
Rate: £372.06 Umbrella (£275 PAYE)

The Role

We are looking for an experienced Front Office IT Support Engineer to provide 1st and 2nd line support within a fast-paced Sales & Trading environment. You will support Traders, Sales teams and Front Office stakeholders, ensuring a highly available and responsive IT environment.

Key Responsibilities

• Provide 1st and 2nd line desk-side and remote IT support across Windows, Citrix Workspace, Microsoft Office and business applications.
• Support laptops, desktops, mobile devices, telephony, headsets and video conferencing systems.
• Own incidents and service requests through to resolution using ServiceNow, ensuring appropriate prioritisation, documentation and SLA management.
• Troubleshoot and support desktop builds, configurations, applications, printing, patching, testing and deployments.
• Maintain and troubleshoot SCCM, ControlUp and Windows administration tools.
• Support workstation and server hardware and assist with infrastructure including servers, SAN/storage, telephony and network systems.
• Work closely with internal IT teams and third-party vendors to resolve complex issues.
• Participate in OS rollouts, Citrix deployments, infrastructure projects, desk moves and equipment relocations.
• Support business continuity sites and contribute to maintaining a high-availability trading environment.

Key Skills & Experience

• Experience providing Front Office / Trading Floor IT Support, ideally within financial services.
• Strong Windows desktop, hardware and technical troubleshooting skills.
• Experience with Citrix, ServiceNow, SCCM and/or ControlUp.
• Good understanding of Front Office workflows and the ability to prioritise based on business impact.
• Excellent communication and stakeholder management skills.
• Calm, professional and confident when working under pressure.
• Strong ownership, accountability and problem-solving skills.
• Flexibility to work a rotating shift pattern and occasional weekends.

Working Pattern

The role operates on a rotating shift pattern, including early, middle and late shifts. The level of office/WFH working will vary depending on the shift, with some weeks predominantly office-based and greater flexibility during other shifts.

Occasional weekend support will be required for planned upgrades, rollouts and other operational activities.

If this working arrangement suits you and you have relevant experience, we'd love to hear from you. Apply now!

We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly.

Pontoon/Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.