Group Operations Director - Rapidly Expanding IT Services Group - £Competitive + Excellent Benefits - UK Hybrid

Group Operations Director – Rapidly Expanding IT Services Group – £Competitive + Excellent Benefits – UK Hybrid

This is a rare opportunity to lead operations at executive level within a rapidly growing technology and managed services group, helping shape the future of a highly ambitious, acquisition-driven business focused on becoming the UK’s most trusted and customer-centric MSP.

Our client is an award-winning technology and managed services group experiencing significant growth through both organic expansion and strategic acquisitions. With a strong reputation for customer service, technical expertise, and innovation, the business is continuing to invest heavily in operational excellence, automation, AI, and scalable service delivery as it enters the next phase of its journey.

As part of this growth, they are now seeking an exceptional Group Operations Director to join the Executive Team and take ownership of group-wide operations, service delivery, operational integration, and customer experience across the organisation. This is a highly influential role, responsible for ensuring operational consistency, scalability, and service excellence across a multi-business environment.

The successful candidate will combine strong commercial awareness with deep operational leadership experience within technology, managed services, telecoms, or cybersecurity environments. You will play a central role in building a unified operational culture while helping the business scale sustainably and maintain an exceptional client experience throughout.

The role:

• Lead and evolve the group operating model across multiple businesses and operational functions
• Take ownership of service excellence, operational delivery, and customer experience across the organisation
• Drive improvements in SLAs, customer satisfaction, and operational efficiency
• Lead transformation initiatives focused on automation, AI, and scalable service delivery
• Build and develop a high-performing operations leadership team across service desk, delivery, PMO, and support functions
• Ensure operational integration of acquisitions is delivered effectively, maintaining consistency and service quality
• Work closely with the Executive Team to align operational strategy with commercial growth objectives
• Introduce robust operational reporting, KPI frameworks, and performance visibility across the group
• Drive continuous improvement initiatives that improve cost-to-serve, scalability, and operational resilience
• Foster a customer-centric culture focused on reliability, responsiveness, and long-term client relationships

Skills and Experience Required:

• Proven senior operational leadership experience within managed services, MSSP, technology services, telecoms, or IT environments at or near board / executive level
• Strong track record of leading scalable service operations and operational transformation programmes
• Experience improving customer experience, SLA performance, CSAT, and operational delivery metrics
• Demonstrable experience integrating acquired businesses within high-growth or acquisitive organisations
• Strong commercial awareness, including operational performance ownership and cost-to-serve optimisation
• Experience implementing automation, AI, or technology-led operational improvements
• Excellent leadership and stakeholder management skills, with the ability to influence at Executive level
• Comfortable operating within fast-paced, evolving, and growth-oriented environments
• Experience leading sizeable, multi-disciplinary operational teams through change and expansion
• Strong strategic thinking combined with hands-on operational execution capability
• Service-management qualifications, experience in private-equity-backed, acquisitive groups and exposure to education-sector clients highly desirable

This is a genuinely exciting opportunity to join a highly successful and ambitious technology group at a pivotal stage of growth. The role offers significant scope to shape the operational future of the organisation while working alongside an experienced Executive Team in a business that places strong emphasis on customer experience, innovation, and operational excellence.

The role is UK hybrid, with flexibility around location and regular collaboration across the group’s regional operations. A competitive salary and excellent benefits package are available for the successful candidate.

Portman Scott is a highly respected boutique specialist sales recruitment consultancy founded by two highly successful professionals who previously built their own sales teams. All enquiries will be treated with absolute confidentiality. Only candidates currently residing and authorised to work in the UK will be considered.

At Portman Scott, we take your privacy seriously and we only process your personal data in order to provide you with work-finding services. We will never share your details with anyone without contacting you first. You can find our full privacy and data protection policy online here: