ESR Operational Coordinator

Job summary

AFC Band 6 Salary: £39,959 - £48,117 per annum

Hours per Week: Full Time 37.5 hours

Contract Type: Temporary for 12 months

Main duties of the job

This is an exciting opportunity to step into a pivotal role within the Single Corporate Service, supporting both Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust.

As early adopters of the highly anticipated NHS workforce solution, our teams are at the forefront of changing how the NHS supports its people. This role sits right at the heart of that transformation. You will take charge of the day-to-day coordination of our current Electronic Staff Record (ESR) platform, keeping it running smoothly and securely, while directly helping us bridge the gap into the future of NHS workforce technology.

About us

Here at Portsmouth Hospitals University NHS Trust, we are proud to provide expert, compassionate care for our local population. We are ranked as the third in the country for research, embedding education and training across the organisation. Our main hub is the Queen Alexandra Hospital, which is one of the largest hospitals on the south coast employing over 8,700 staff.

Our patients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes our hospital stronger. If you share our values and our enthusiasm for getting it right for patients, colleagues, and our community, you will find a home at Portsmouth Hospitals University NHS Trust.

Job description

Job responsibilities

System Maintenance & Coordination: Oversee the daily operation of ESR, execute User Notice updates, and manage the registration, alteration, and removal of user access rights in line with approved security policies.
Data Integrity & Hierarchies: Create, document, and update organisational, costing, and people hierarchies within ESR. Ensure all information is processed with a high degree of detail and accuracy.
System Integration: Work directly with the Rostering and Talent Acquisition teams to ensure seamless data flows and workflow alignment between recruitment systems, e-rostering, and ESR.
User Support & Technical Guidance: Respond to a variety of operational queries from managers and employees regarding ESR Self-Service and Smartcard access. Provide practical training and support to improve system utility across both trusts.
National & Regional Liaison: Attend regional and national meetings to monitor functionality developments and escalate operational issues to the national central team when required.

The advert for this role closes on Sunday 2nd August 2026

Person Specification

Qualifications

Essential

Knowledge & Understanding:
A working knowledge of ESR functionality, user profiles (URPs), and hierarchy structures.
An understanding of NHS Terms and Conditions of Service across staff groups.
Knowledge of payroll processes and Information Governance requirements.

Desirable

Experience utilising Business Intelligence (BI) within the ESR system.

Experience

Essential

Practical experience in data inputting, managing electronic filing systems, and raising ESR Service Requests.
Experience working within an HR or corporate services environment, with a focus on resolving complex system or administrative queries.
Demonstrated ability to support end-users, providing clear technical instruction over the telephone, in writing, and in person.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website.

Employer details

Employer name

Portsmouth Hospitals University NHS Trust

Address

Portsmouth Hospitals University NHS Trust Corporate Hub, Block 4000, Lakeside North Harbour, Western Road, Cosham,

Block 4000, Lakeside North Harbour, Western Road, Cosham

Portsmouth

Hampshire

PO6 3EN

United Kingdom

Employer's website

https://www.porthosp.nhs.uk/work-for-us/

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