2nd Line Support

Our client is a large local government organisation and looking for an experienced 2nd Line Support to join their team. This is initially a 3 month contract who may be extended for the right applicant

You will

• Working on a rota basis perform the following duties:

• Monitor incoming queues on the IT service desk system perform initial triage of all calls and assign to correct team
• Take ownership of and resolve calls in line with service level agreement(s). • Identify problems, log problem records and communicate appropriately.
• Log changes, providing adequate information and ensuring change records are kept up to date.
• Provide on-site support across all sites supported by Shared Technology Services. • Build and/or delivery of end user equipment, collection of equipment for repair or disposal, office moves.
• Work on complex technical projects implementing changes to Shared Technology Services infrastructure.
• Be part of virtual teams working on specific assignments.
• Provide cover for colleagues in other teams as and when required.
• Provide cover and/or work on projects outside normal working hours (08:00 to 18:00) and on occasion at weekends

THIS ROLE IS INSIDE SCOPE OF IR35

ROLE IS FULLY ON SITE