Civica Cx Housing Systems Officer

Positive Employment is currently recruiting for a Housing Systems Officer for our client a government organisation in Rugby, Warwickshire.

This role is a temporary contract initially for 2 months with the possibility to extend. Hybrid working, once a week on site. Potential for Temp to Perm.

Duties and Responsibilities but not limited to:

• Completion of annual statutory reports pulled from Cx such as LADR & LAHs and checking the data within these reports.
• Manage upgrades – through test and moving into live system, feeding back & resolving issues as they arise.
• Deciding when a support call needs to be logged, logging it, comfortable in having discussions with Civica support desk & internal colleagues & moving forward to resolving the issue.
• Setting up & deleting new users & restricting permissions etc.
• Liaison with finance colleagues to make sure payments go on to accounts.
• Dealing with Cx queries from users & abilities to fix some things.
• Working on interfaces with different systems where data needs to pass between.
• Willingness to attend Cx events such as PEG & interaction with other users on the User Group to represent the organisation's interests.

Personal Requirements:

• Someone who understands Civica Cx for Housing (as opposed to other Civica products or Cx for different specialities).
• Ability to build reports from Cx.
• Ability to launch new features and modules such as SMS messaging and tenant portal.
• Ability to continue developing the data on Cx such as adding leaseholders.
• Ability to manage year end processes on Cx – rent increases, changes to direct debits, exchanging data with the Benefits IT system.

Working Hours: 37hrs / 9:00am - 17:00pm / Monday - Friday

Pay: £19.76 per hour (Rate Negotiable)

Please note this role is within the scope of IR35.