Network Engineer (Palo Alto Firewall Deployment)

Positive Employment is currently recruiting for a Network Engineer for our client, a local government organisation based in Wembley, London.

The successful post holder will support and maintain the existing ICT infrastructure for Shared Technology Services, covering all four areas of end user computing, datacentre, data network and messaging & collaboration support, but with additional specialisation in one of the areas.

This role is a temporary contract with an initial contract length of 3 months with the possibility to extend. This role hybrid working with 1-2 days on site depending on team requirements.

Duties and Responsibilities but not limited to:

• Provide expert technical advice on own area of specialisation (one of client, datacentre, voice & data network and application support).
• Design and implement solutions in own area of specialisation.
• Monitor incoming queues on the IT servicedesk system perform initial triage of all calls and assign to correct team.
• Take ownership of and resolve calls in line with service level agreement(s).
• Identify problems, log problem records and communicate appropriately.
• Provide technical expertise on escalated issues that cannot be resolved by Technical Support Officers.
• Log changes, providing adequate information and ensuring change records are kept up to date.
• Provide on-site support across all sites supported by the shared service.
• Build and/or delivery of end user equipment, collection of equipment for repair or disposal, office moves.
• Work on and manage complex technical projects implementing changes to the shared service infrastructure, ensuring successful project delivery within budget and timescales.
• Be part of virtual teams working on specific assignments.
• Provide cover for colleagues in other teams as and when required.
• Day to day admin of firewall/documentation, Vpns, ZTNA - upcoming projects , prisma - cloud tech.
• Accurately and clearly document fixes to technical issues and update the IT knowledge base, enabling their colleagues to quickly resolve any future occurrences of similar issues using this documentation.
• Document adequate information on call resolution to enable the further analysis of calls handled by Shared Technology Services but also to ensure the customer receives quality feedback in relation to their call.

Personal Requirements:

• Relevant experience in upgrades, Deployment and installation of Palo Fw clusters.
• Experience of Prisma migration and global protect. User-id and app-id.
• Network/troubelshooting skills.
• Experience azure/ CD-WAN.
• Any Palo related qualifications such as: PCNSA (Palo Alto Networks Certified Network Security Administrator):PCNSE (Palo Alto Networks Certified Network Security Engineer)PAN-S-NGFE (Palo Alto Networks Certified Next-Generation Firewall or PCSFE (Palo Alto Networks Certified Software Firewall Engineer).

Working Hours: Full Time Hours / Monday - Friday

Pay: £300.00 per day (Negotiable)

Please note this role is within the scope of IR35.