Director of Enterprise Operations

About PostGrid:

PostGrid is a global leader in enterprise SaaS platform for automated offline communications. Our robust APIs empower organizations to create, personalize, and dispatch physical mail letters, postcards, checks, and more to any address on the globe without ever touching an envelope, while ensuring clean address data. Operating at massive scale across multiple regions, we're redefining how brands connect with people beyond the inbox. If you're driven to build category-defining technology and want to shape the future of offline communications, join our high-caliber team and help us transform the way the world sends mail.

What you'll do:

As the Director of Enterprise Operations for our UK team, you are the foundational leader for our British expansion. You will oversee the local supply chain, ensure compliance with UK-specific regulations, and manage the operational health of our European enterprise clients.

Your Responsibilities:

• UK Supply Chain Management: Establish and lead the network of print partners across the UK, ensuring coverage for Royal Mail and regional carriers.
• Regulatory Compliance: Act as the internal lead for GDPR compliance regarding physical data handling within the UK and EU.
• Client Onboarding Operations: Partner with Sales to ensure UK enterprise clients have a seamless transition to the PostGrid platform.
• Localization Strategy: Adapt PostGrid's global operational standards to fit the specific nuances of the UK mailing and logistics industry.
• Performance Monitoring: Establish UK-specific KPIs for delivery speed, print quality, and partner reliability.
• Regional Growth: Provide operational insights to the executive team to guide PostGrid's expansion strategy.

What Will You Bring To This Role:

• You are a strategic operator with a deep understanding of the UK business landscape.
• You have an entrepreneurial spirit, comfortable acting as the \"first boots on the ground\" for a regional expansion.
• You possess a meticulous eye for detail, especially regarding UK data privacy and mail standards.
• You are an expert relationship builder, able to command respect from traditional UK print houses and modern tech startups alike.
• You bring a \"no-task-too-small\" attitude combined with the ability to think at a 10,000-foot strategic level.
• You are culturally savvy, understanding the nuances of doing business in the UK versus North America.

Minimum Requirements:

• 8+ years of experience in Operations, Logistics, or General Management in the UK.
• Expert-level knowledge of Royal Mail standards and UK postal regulations.
• Proven track record of managing third-party vendor networks in a B2B environment.
• Deep understanding of GDPR and UK data protection acts.
• Experience in a fast-paced SaaS or technology-driven logistics company.
• Strong financial acumen with experience managing regional P&Ls.

Preferred Qualifications:

• Experience expanding a US-based tech company into the UK market.
• Established network within the UK commercial printing industry.
• Familiarity with European cross-border mailing regulations.
• Experience with MarTech or transactional mail (billing/statements) sectors.
• Prince2 or similar project management certification.
• Knowledge of secondary European languages (French/German) is a plus.

Our Commitment to Diversity:

PostGrid is an equal opportunity employer and values the diversity of backgrounds and perspectives. We strive to cultivate an inclusive environment of understanding to have a greater impact on our business and our customers. We encourage applicants from underrepresented groups and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or criminal history, in accordance with applicable local, state, and/or federal laws.

Ready to make your mark?

Join PostGrid's tight-knit, high-energy team and build technology that powers global offline communications. With competitive pay, flexible work, and a learning-obsessed culture, you'll ship bold ideas fast and see your impact instantly. Hungry for challenge and craftsmanship? Apply today and help us reinvent how the world connects beyond the inbox.