IT Service Management Coordinator

Job summary

Practice Plus Group is the UKs leading independent provider of NHS services to patient in Secure Environments prisons, immigration removal centres (IRCs) and non-custodial services, and Integrated Urgent Care - NHS 111, Out-of-Hours (OOH) and Clinical Assessment Centres (CAS).

We are recruiting for a It Service Management Coordinator to support the wider IT team. This role is a newly created role to support the needs of the business. The ITSM Coordinator leads core IT Service Management Practices including Change Management, Problem Management, Asset Records Management, and Project Managementwhile ensuring compliance with ISO/IEC 20000 and providing procurement support for IT services. The role will drive stability, governance, and continuous improvement enabling reliable delivery aligned to business outcomes. Hours Monday - Friday 0830 - 1700 Hybrid working a possibility. Salary Up to £45,000 depending on experience.

How will we support you?

Robust Induction

Everybody has career coaching conversations to support personal and professional growth with access to higher learning and training opportunities

Our bespoke Learning Management System to address your learning needs

Candidates are required to have a Legal right to work in the UK and due to the nature of the role, offers of employment will be subject to additional vetting and security checks #LI-NB1

Main duties of the job

As our new IT Service Management Coordinator, some of your duties will include;

• Own the end-to-end Change process (standard, normal, emergency) to minimize risk and service disruption.
• Chair/coordinate CAB and eCAB; ensure risk assessment, impact analysis, and back-out plans are robust.
• Establish proactive and reactive Problem Management: trend analysis, RCA, and corrective/preventive actions.
• Ensure detailed documented root cause, known errors/workarounds.
• Ensure detailed documented root cause, known errors/workarounds.
• Support Project Delivery Team with Project Management activities and lead on Projects as appropriate.
• Define scope, timelines, budget, RAID logs, and stakeholder communications; manage third parties and dependencies.
• Maintain policies, procedures, and evidence aligned to ISO/IEC 20000 requirements.

If you are interested in career development, we have a wide range of opportunities for you to develop your skills and experience, which include both internal and external options for development and learning.

It doesnt stop there we also offer:

• Company pension scheme
• 25 days annual leave increasing with service up to 28 days per year, plus public bank holidays
• An extensive range of wellbeing and lifestyle benefits
• Discounts on shopping and leisure activities
• Support to grow in your role and continue your professional development
• Excellent long-term career prospects
• 24/7 employee assistance helpline and financial assistance when you need it

About us

Practice Plus Groups purpose is to Unlock your best work life and we stand by our core values:

• we treat patients and each other as we would like to be treated
• we act with integrity
• we embrace diversity
• we strive to do things better together

We are looking for caring, compassionate but also driven professionals who can help us drive our vision for a fair and inclusive healthcare access to all.

Experience / Qualifications Required

• Proven experience in IT Service Delivery/ITSM roles covering Change & Problem Management.
• Hands-on exposure to CMDB/ITAM and asset record governance; experience with discovery and reconciliation.
• Track record managing projects and service transitions into BAU.
• Familiarity with ISO/IEC 20000 frameworks and audit processes.
• Certifications: ITIL 4 Foundation or above, ISO/IEC 20000 Foundation or above, PRINCE2 - Desirable.

We offer a very rewarding and fulfilling career to healthcare professionals in primary care. If youre looking for a role where you can develop your existing healthcare skills and learn something new every day in an environment that never stands still, then this could be the right opportunity for you.