NHS 111 Health Advisor

Job summary

UNLOCK YOUR BEST WORK LIFE + MAKE A DIFFERENCE EVERY DAY

NHS 111 Health Advisor | Full & Part-Time | Bristol (On-Site)

Looking for a rewarding career where you can make a real difference? Join our NHS 111 contact centre and train to become a Health Advisor. You'll support callers, assess their needs using the NHS Pathways system, and provide vital non-clinical advice in a fast-paced environment. Watch a typical call simulation here: https://youtu.be/zLCbc3KIy4A

 Why Join Practice Plus Group?

• 33 days annual leave, rising to 36 with service
• Fully paid training and career development
• Competitive pension scheme
• Salary Finance support
• Blue Light Card, Costco membership and other discounts
• Cycle to Work, Eye Care Vouchers and Holiday Sell-Back
• 24/7 wellbeing support and free Headspace access

Pay Rates

• £12.71 per hour (7am11pm)
• £15.78 per hour (11pm7am)
• £16.33 per hour weekends (Fri 6pmMon 7am)

Working Pattern 24, 30 or 37.5 hours per week.

This is an on-site role at Lysander House, Cribbs Causeway, Bristol BS10 7TQ.

 Training Fully paid training with ongoing support to become an accredited NHS 111 Health Advisor.

Full-time training runs Monday-Friday for 4 weeks.

Part-time training runs over 6 weeks (Every Tuesday, Wednesday and Thurs (6pm - 9.30pm) and Every Sat-Sun (9am-5pm)

Attendance and successful completion of assessments are essential.

 Upcoming Training Course: 7th September Full Time

Main duties of the job

As a fully trained Health Advisor, no day is the same. You will be using the NHS 111 Pathways system to assess patients over the phone and direct them to the most appropriate care. Although we are a non-emergency service, you may also need to deal with emergency calls from time to time and to arrange for 999 services if required. You will receive full support from your team and managers.

Some of your responsibilities will be:

• Initial Contact: You will be the first point of contact for patients, providing time-critical advice.

• Triage Calls: Youll assess and prioritise a wide range of calls based on urgency.

• Using NHS Pathways System: Ensuring safe and effective assessments by using the NHS Pathways system to guide decisions.

• Non-clinical Advice: Provide guidance to patients regarding their symptoms and next steps in their care.

• Accurate Documentation: Ensure accurate, clear, and detailed records of all calls for continuity of care.

About us

What We're Looking For We're seeking caring, compassionate and driven individuals who share our vision of fair and inclusive healthcare access for all. Key skills and experience:

• Emotional resilience and ability to support distressed callers
• Excellent communication and listening skills
• Strong decision-making and attention to detail
• Ability to prioritise and manage multiple tasks
• Good IT skills and confidence using computer systems
• GCSE/Functional Skills in English and Maths (or equivalent)

About Us Practice Plus Group is one of England's leading independent NHS providers, delivering NHS 111, clinical assessment and urgent care services. We are committed to providing outstanding patient care, embracing diversity, and creating a supportive environment where colleagues can thrive. Find out more: About Practice Plus Group If you're passionate about helping others in a fast-paced environment, we'd love to hear from you. For more information, please contact Sarah at sarah.khoshrou@practiceplusiuc.com. Please note: Applicants must have the unrestricted right to work in the UK. Sponsorship is not available. Employment is subject to satisfactory references and a DBS check. Practice Plus Group is proud to be an equal opportunities employer.