Key Account Manager

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Are you passionate about building meaningful client relationships and driving real business impact? We’re looking for a Key Account Manager to join our growing Client Accounts team, where you’ll take ownership of some of our most important customer relationships and play a key role in shaping their long-term success.

This is an exciting opportunity to step into a highly visible role where you’ll act as a trusted advisor to strategic clients - working collaboratively to enhance service delivery, improve performance, and unlock new opportunities for growth. You’ll combine insight, data, and strong stakeholder management to ensure we consistently deliver exceptional service and value.

In this role, you’ll lead the end-to-end management of strategic accounts, driving customer satisfaction, retention, and commercial performance. You’ll:

• Build and nurture strong, long-term relationships with key client stakeholders
• Use data and insight to analyse service performance, identify trends, and drive continuous improvement
• Lead service review meetings and present performance and KPI reports
• Act as the primary escalation point for strategic client issues
• Collaborate with internal teams including Service Delivery, Change Management, and Project Delivery
• Drive innovation in service delivery models to enhance customer experience and outcomes
• Contribute to account growth through strategic planning and optimisation of commercial performance

This is a role where no two days are the same - you’ll be managing multiple priorities while making a tangible difference to both client success and business growth. 

We’re keen to hear from individuals who are commercially aware, relationship-driven, and thrive in a fast-paced environment. You’ll bring:

• Experience in a client-facing B2B account management role
• Strong stakeholder management and influencing skills
• Excellent analytical and problem-solving capabilities
• Confidence in presenting to senior audiences
• The ability to manage multiple workstreams and priorities effectively
• A proactive mindset with a passion for continuous improvement

Experience within IT or managed services environments, or knowledge of frameworks such as ITIL, would be an advantage but isn’t essential.

This is more than just an account management role - it’s an opportunity to take ownership, shape strategy, and make a real impact. You’ll be part of a collaborative, forward-thinking team where your ideas and expertise are valued, and where you can grow your career while delivering outstanding results for our customers.

This role also offers a flexible hybrid-working approach.

If you’re ready to take the next step and play a pivotal role in managing and developing strategic client partnerships, we’d love to hear from you.