Application Support Analyst - Compliance Systems

Our leading law firm client is seeking an Application Support Analyst to support the firm’s Compliance Systems within the Compliance Department. This role will focus on the day-to-day administration, maintenance, and troubleshooting of several business-critical applications, ensuring their stability and performance.

The position also involves supporting the Compliance team in compiling reports, analysing data, and improving operational processes.

• Provide 2nd line support for Compliance applications
• Manage and resolve incidents and service requests via ServiceNow or equivalent ITSM platforms.
• Monitor system performance, troubleshoot issues, and coordinate with internal teams to ensure system reliability.
• Maintain system configurations — including user access, permissions, and reference data.
• Liaise with third-party vendors to raise and track support tickets through to resolution.
• Collaborate with IT, Compliance, and business stakeholders on system upgrades, testing, and deployments.
• Create and maintain documentation, including procedures, known issues, and configuration records.

• Proven experience supporting business-critical applications, ideally within compliance, legal, or risk functions.
• Proficiency in using ServiceNow (or similar ITSM tools).
• Solid understanding of SaaS and on-premise support models.
• Strong troubleshooting and analytical abilities with clear communication skills.
• Highly organised, detail-oriented, and confident in maintaining technical documentation.
• Experience managing vendor relationships and escalating technical issues externally.
• Familiarity with Intapp Intake and Conflicts or comparable workflow systems (e.g. Power Automate).
• Strong working knowledge of Microsoft Excel and/or Power BI.