EUC Engineer

EUC Engineer - Intune, Endpoint, 365, SCCM, Autopilot, iManage

One of our mid-sized law firm clients are actively looking to take on a new EUC Engineer (Intune, Endpoint, 365, SCCM, Autopilot, iManage) to join their team on a permanent basis, this is a newly created role within the team and will act as a stand-alone key escalation point for the teams EUC technology. This will work alongside Infrastructure and applications teams on key projects and gaining extensive exposure to any newly implemented technology.

To be considered for this EUC Engineer (Intune, Endpoint, 365, SCCM, Autopilot, iManage) role, it's ideal that you have:

• 3 + Years in a similar position acting as an EUC Engineer or Endpoint support
• Law firm or professional services background
• Depth of knowledge in Microsoft tools and environments (Intune, SCCM, Autopilot, 365) as well as managing mobile estates and laptop configurations

Responsibilities

• Design, build, deploy, and maintain end user devices including desktops, laptops, mobile devices, and peripherals

• Provide 3rd line support for end user computing issues, ensuring timely resolution and minimal disruption to fee earners and staff

• Manage and support relevant Microsoft 365 services such as OneDrive and related security features

• Administer and optimise endpoint management solutions (e.g. Intune, SCCM, Autopilot or non-Microsoft alternatives)

• Maintain and improve standard operating environments (SOE), images, and device configurations

• Ensure endpoints comply with firm security policies, regulatory requirements, and industry best practices

• Package, test, and deploy client-side applications using standard application packaging and deployment tools

• Maintain and updating AVD Windows images

• Manage application updates and version control to ensure stability and compatibility across the firm

• Perform end user performance monitoring, troubleshooting, and optimisation using Digital Employee Experience (DEX) tools such as Nexthink

Title: End User Computing (EUC) Engineer

Department: Information Technology

Reporting to: Infrastructure & Security Manager

• Proactively identify and remediate performance issues affecting user productivity and system reliability

• Develop, maintain, and enhance PowerShell scripts to automate EUC processes, deployments, and support tasks

• Work closely with the applications teams on technology rollouts, upgrades, and firm-wide change initiatives

• Produce and maintain technical documentation, procedures, and knowledge base articles