Project Manager – User Technology & Service Management

Project Manager – User Technology & Service Management

We are working with a leading global professional services organisation seeking an experienced Project Manager to deliver a portfolio of technology initiatives focused on end user computing, service management, and endpoint environments.

This role sits within a central Technology PMO and is responsible for end-to-end project delivery, working across engineering, security, mobility, and service operations teams.

• Lead the delivery of endpoint-focused technology projects (engineering, security, mobility, service operations)
• Develop and manage project plans, timelines, budgets, and resources
• Translate technical roadmaps into structured, deliverable project plans
• Identify and mitigate risks, dependencies, and resource constraints
• Ensure smooth transition from project delivery into operational support
• Coordinate cross-functional teams across global environments
• Act as the key liaison between technical teams, PMO, and business stakeholders
• Provide clear reporting on project status, risks, and performance
• Deliver stakeholder presentations and manage expectations effectively

• 7+ years’ experience in IT Project Management
• Proven delivery of endpoint, infrastructure, or service management projects
• Strong experience working in complex, global environments
• Experience with tools such as ServiceNow, MS Project, Smartsheet (or similar)
• Strong understanding of endpoint technologies, security, and service operations
• Excellent stakeholder management and communication skills
• Ability to manage multiple concurrent projects

Qualifications:

• PMP (or equivalent) – essential
• Agile / Scrum / ITIL – desirable
• Degree in IT, Engineering, or related field

• Strong leadership and coordination skills
• Commercially aware with a client-focused mindset
• Comfortable operating in fast-paced, complex environments
• Proactive, organised, and solutions-driven
• Able to engage confidently with both technical and non-technical stakeholders

• Hybrid working model
• Opportunity to work on large-scale, global technology initiatives
• Occasional travel may be required

If you’re an experienced Project Manager with a strong background in IT and end user technology, apply today to be considered for this opportunity.