Junior IT Support Engineer & Data Analyst

Role Overview

We are seeking a highly analytical and technically skilled IT Support Engineer & Data Analyst to support our internal systems, data processes, and software solutions. This role combines IT support, data analysis, and technical development, requiring someone who can troubleshoot technical issues, manage IT assets, and work with data and code to support business insights and internal applications.

The ideal candidate will be curious about how systems work, comfortable analysing data and code, and capable of supporting both users and internal technical solutions.

Key Responsibilities

IT Support & Infrastructure

Provide first-line technical support for employee IT issues

Log, track, and resolve support tickets and faults

Manage IT equipment lifecycle (setup, deployment, maintenance) including mobile devices

Configure and onboard new employee devices and accounts

Assist with local network cabling and testing

Administer internal network and user permissions

Data & Reporting

Use automated tools and scripts to process and analyse data

Create custom reports from multiple database sources

Maintain data integrity and documentation

Development & Technical Support

Assist with solution UI design and coding structure

Support software development and testing processes

Perform code analysis and documentation

Assist with maintaining and improving internal systems

Digital & Communication

Support social media management tasks where required

Support the creation digital artwork and visual content

Required Skills & Knowledge

Strong mathematical and analytical ability

Advanced Microsoft Excel (formulas, automation, data analysis)

• Good understanding and experience working with the following coding languages:
  • SQL / MySQL
  • PHP
  • HTML / CSS
  • JavaScript
  • JSON
  • VBA
• Experience with IIS and Adobe Photoshop,
• Knowledge of Microsoft Windows Server administration

Key Traits

Highly analytical mindset

Strong attention to detail

Ability to quickly understand unfamiliar data, systems, and code

Excellent technical communication skills

Natural curiosity about how software systems work

Ability to work independently and solve problems proactively