SC Cleared IT Support Engineer (Level 2) - Farnborough

Contract Length: 2 months
Location: Farnborough
Active SC Clearance Required

We are seeking an IT Laptop Deployment Engineer to assist with a large-scale device rollout in a Tech Bar-style environment. The ideal candidate will have experience supporting end users, familiarity with Microsoft Intune, and a solid understanding of modern device deployment processes.
In this role, the engineer will be responsible for deploying pre-configured Windows laptops to users, managing device assignments in Intune, and ensuring successful user enrollment and setup. This is a hands-on, user-facing role, ideal for someone comfortable with both technical tasks and direct user interaction.

Key Responsibilities:

• Support the deployment of pre-built Windows laptops using Microsoft Intune.
• Assign devices to users or reset/supply user passwords in Intune as required.
• Log in on behalf of users to ensure the device enrolls correctly in Intune and that required applications/settings are applied.
• Follow provided deployment guides and procedures accurately.
• Operate from a centralized Tech Bar location where users visit to collect and set up their devices.
• Troubleshoot basic setup or enrollment issues and escalate complex issues where necessary.
• Maintain deployment logs and report on completed handovers.
• Provide excellent customer service to users during setup.

Skills & Experience Required:

• Prior experience in a similar IT support or device deployment role.
• Strong working knowledge of Microsoft Intune / Endpoint Manager.
• Familiarity with Windows 10/11, Azure AD join, and user profile configuration.
• Ability to follow structured deployment processes and documentation.
• Good troubleshooting and communication skills.
• Comfortable working in a fast-paced, high-volume environment.
• Previous experience in a Tech Bar, walk-up support, or face-to-face IT support role is a plus.

Desirable:

• Microsoft certifications (e.g., MS-900, MD-102) are an advantage.
• Experience with password reset tools or Identity Management systems (e.g., Azure AD, self-service portals).
• Customer service background in an IT setting.