2nd Line MSP Engineer

2nd Line Support Engineer – MSP Contract

Details:

6-month contract

Up to £225 per day

Inside IR35

We’re currently working with an MSP client who is looking to bring in an experienced 2nd Line Support Engineer on an initial 6-month contract. This is a great opportunity to join a fast-paced, client-facing environment where no two days are the same.

You’ll be supporting a range of customers, handling escalations from 1st-2nd line, and working across Microsoft environments to resolve issues efficiently while maintaining strong client relationships.

What you’ll be doing:

• Acting as a key escalation point for 1st line support
• Troubleshooting issues across Microsoft 365, Windows, and Active Directory
• Completing some more complex work through Virtualisation Tools
• Supporting users across multiple client environments
• Managing tickets and working to SLAs in a busy service desk
• Communicating directly with clients and providing regular updates
• Escalating more complex issues to 3rd line where needed

What we’re looking for:

• Solid 2nd line support experience within an MSP (essential)
• Strong Microsoft 365 and Windows troubleshooting skills
• Good understanding of networking fundamentals
• Virtualisation Tools (Hyper V, VMware)
• Experience working with ticketing systems and SLAs
• Confident communicator with a customer-focused approach

If you’re a strong 2nd liner who enjoys working in a busy MSP environment and can hit the ground running, feel free to apply or drop me an email at msaid@pg-rec.com for more details.