Help Desk Support Engineer

Helpdesk Support Engineer

Salary: £25,000 - £28,000

Location: Romford - Office-based, 5 days per week

About the Role

We are working with a small to medium sized company in Romford seeking a Helpdesk Support Engineer to join their team. You'll be the first point of contact for support issues for the external clients, this can be anything from password resets to network issues and laptop builds.

This role is perfect for someone with existing experience prefferably having worked for a managed service provider.

Key Responsibilities

• Respond to queries via phone and email, diagnosing and resolving technical issues.
• Provide support for networking, internet connectivity
• 1st Line Helpdesk or Service Desk experience
• Configure and troubleshoot routers, switches, firewalls, and VPNs.
• Escalate complex issues to senior engineers when required.

Essential Skills

• Excellent verbal and written communication skills.
• Solid understanding of networking concepts (LAN/WAN, VPNs).
• Experience with Office365
• Password Resets
• Laptop Builds

What's on Offer

• Salary up to £28,000, depending on experience.
• 25 days annual leave.
• Company pension scheme.
• Eye care scheme.

How to Apply

If you're interested in joining a friendly and supportive telecoms team, apply today - we'll be in touch shortly.