Lead Network Engineer

Lead Network Engineer

London - Hybrid

We're looking for a Lead Network Engineer to lead a small team within a fast-paced MSP. You will be hands-on within this leadership role , responsible for guiding a team of network engineers, managing escalations, and ensuring high-quality service delivery for managed services customers.

Key Responsibilities:

• Act as the technical escalation point for complex incidents and requests.
• Lead and mentor a team of network engineers, including 1:1s, performance reviews, and professional development.
• Ensure incidents and service requests are resolved efficiently and within SLA.
• Collaborate with internal teams and third-party vendors to deliver seamless service.
• Drive Problem Management processes and root cause analysis.
• Support onboarding of new services and contribute to service transition efforts.
• Document and improve technical processes to ensure consistency and efficiency.

Skills & Experience:

• Proven expertise in enterprise networking (Cisco routing/switching, VLANs, BGP, OSPF, Meraki, DNAC).
• Experience with Fortinet and Palo Alto firewalls preferred.
• Knowledge of cloud networking (Azure) and network automation/scripting is a plus.
• Background in ITIL-based service management (Incident, Problem, Change).
• Previous team leadership experience is desirable.
• CCNP certification.

The company can offer hybrid working based out of their London office.

If you are interested, then please apply today.