Service Desk Manager

Service Desk Manager – 6-Month Contract (Manchester)

Day Rate: Up to £300 (Inside IR35)

Start: ASAP

Overview

We’re looking for an experienced Service Desk Manager to join a major FMCG organisation in Manchester. This is a 6-month contract covering a long-term absence within the team. You’ll be responsible for leading the service desk function, ensuring the smooth delivery of IT support across the business.

Key Responsibilities

• Manage and support the day-to-day operations of the Service Desk

• Lead, mentor, and develop a team of support analysts

• Ensure SLAs, KPIs, and service quality targets are consistently met

• Act as the main escalation point for technical and service-related issues

• Work closely with wider IT teams to drive continuous improvement

• Oversee incident, request, and problem management processes

• Produce regular service performance reports for senior stakeholders

• Support ongoing IT initiatives and contribute to service enhancements

Requirements

• Proven experience as a Service Desk Manager or similar IT leadership role

• Strong background leading support teams in fast-paced environments

• FMCG or similarly high-volume sector experience (preferred)

• Excellent communication, stakeholder management, and leadership skills

• Strong understanding of ITIL practices and service management processes

• Ability to manage priorities and maintain service stability during busy periods

Location

Manchester – on-site

How to Apply

If you’re an experienced Service Desk Manager available for a 6-month contract, Apply Now!