Account Manager

Presidio, Where Teamwork and Innovation Shape the FutureAt Presidio, we're at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses - and their internal customers - to achieve more through innovation, automation, and intelligent insights.The RoleWe are seeking an experienced Account Manager to take ownership of day-to-day relationships with our key enterprise clients across wide range of business verticals, including finance , Oil and Gas , Retail and media. This client-facing role requires building strong customer relationships, identifying growth opportunities and ensuring customer satisfaction.The successful candidate will serve as the primary point of contact for assigned accounts, managing the full customer lifecycle from requirements gathering through to solution delivery, while proactively identifying new opportunities to expand our footprint within existing customer organisations.Responsibilities Include:Account Management & Business DevelopmentManage and develop relationships with a portfolio of key enterprise accountsServe as the primary point of contact for customers' day-to-day technology requirements and queriesDevelop new pipeline of opportunities across the portfolio of propositionsProactively identify and pursue upselling and cross-selling opportunities across our product portfolio (hardware, software, AV solutions, managed services, cloud)Conduct face-to-face client meetings to understand business needs, strengthen relationships, and present relevant solutionsBuild trusted advisor relationships with key stakeholders within customer organisationsMonitor customer satisfaction and address concerns to ensure long-term retention and account growthMaintain comprehensive understanding of customer business operations, technology infrastructure, and strategic objectivesIdentify triggers for additional business (technology refreshes, expansion plans, new projects)Work collaboratively with the business technical team on larger strategic deals and new business opportunitiesSolution Development & Technical ConsultationAssess customer requirements and recommend appropriate technology solutions from our portfolioMaintain current knowledge of IT trends, including cloud technologies, AV solutions, end-user computing, and managed servicesArticulate technical concepts and solution benefits to customers in a clear, business-focused mannerCollaborate with pre-sales and technical teams to develop tailored solutionsSales Support & Account CoordinationPrepare accurate quotations and proposals for customer requirementsManage deal registration processes with vendor partnersCoordinate project delivery with internal teams to ensure customer satisfactionStakeholder CollaborationSupport business in pursuing larger opportunities and strategic initiativesLiaise with internal departments (technical, projects, finance) to deliver excellent customer outcomesCommunicate customer feedback to relevant teams to drive service improvementsRepresent the company professionally in all customer interactionsRequired Skills and Professional Experience:Experience & SkillsProven experience in account management, business development, or sales within the IT industry or technology sectorDemonstrated ability to build and maintain professional client relationshipsStrong commercial awareness with ability to identify revenue opportunitiesExcellent communication and interpersonal skills, with confidence in face-to-face client meetingsAbility to understand customer business needs and translate them into appropriate technology solutionsStrong organisational skills with ability to manage multiple accounts and prioritiesProficiency in Microsoft Office and CRM systemsTechnical KnowledgeGood understanding of IT solutions including hardware, software, cloud technologies, and AV systemsAbility to stay current with technology trends and developmentsCapability to discuss technical concepts with customers in accessible languagePersonal AttributesSelf-motivated with strong customer service orientationProfessional demeanour suitable for enterprise-level client engagementProblem-solving mindset with attention to detailTeam player who collaborates effectively across departmentsCommitment to continuous learning in a fast-paced technology environmentYour future at PresidioJoiningPresidio means stepping into a culture of trailblazers - thinkers, builders, and collaborators - who push the boundaries of what's possible. With our expertise AI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world.Here, your impact is real. Whether you're harnessing the power of Generative AI, architecting resilient digital ecosystems, or driving data-driven transformation, you'll be part of a team that is shaping the future.Ready to innovate? Let's redefine what's next-together.About PresidioPresidio is committed to hiring the most qualified candidates to join our amazing culture. We aim to attract and hire top talent from all backgrounds, including underrepresented and marginalized communities. We encourage women, people of color, people with disabilities, and veterans to apply for open roles at Presidio. Diversity of skills and thought is a key component to our business success.At Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio's expert technical team develops custom applications, provides managed services, and enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally. For more information visit #LI-DC1Job SummaryRequisition Number: TRANS009898Job Category: SalesSchedule: Full-Time