Patient Advisor
Job summary
We have several exciting opportunities for Patient Advisors to join our supportive and dedicated GP Practice team. This role involves working Monday to Friday, with shifts between 7.45 a.m. and 6.30 p.m., plus participation in the Saturday rota (8.45 a.m. to 1.15 p.m. , pro rata).
Are you passionate about delivering excellent patient care and being the first reassuring voice people hear when they need support? If you're warm, organised, and committed to helping people, you could be the perfect fit.
Main duties of the job
What You'll Be Doing
- Patient support welcoming and assisting patients in person and over the phone
- Online triage scheduling appointments, updating records, and managing enquiries with empathy and professionalism
- Clinical liaison working closely with clinical staff to ensure a smooth patient journey
- Care Navigation guiding patients on services, referrals, and next steps in their care
What Were Looking For
- Strong communicator with excellent interpersonal skills
- ITconfident and ideally experienced with clinical systems
- Someone who thrives in a fastpaced environment and remains calm under pressure
- A team player with great attention to detail
- Previous experience in healthcare and customer service within General Practice
- Flexible, adaptable, and comfortable working in a busy, changing environment
- Willingness to provide cover for annual leave/sickness, sometimes at short notice
About us
We are a professional and friendly GP Practice looking after around 13,500 patients based in the Wednesfield / Bushbury area. The practice has recently relocated to a purpose built medical centre.
Practice Values:
To demonstrate and provide evidence of the Practice Values, these are:
- Provide a professional service
- Working together as one
- Respect for each other
What We Offer
- A supportive and inclusive workplace culture
- Ongoing training and career development
- NHS Pension
- Free car parking
- Staff uniform provided
- 5 weeks annual leave + 8 Bank Holidays (prorata for parttime roles)
If you're ready to make a genuine difference in peoples lives every day, wed love to hear from you.
Previous applicants need not apply.
Closing date: Midnight, Thursday 13th August 2026 Interview dates will be emailed to shortlisted candidates.
Job description
Job responsibilities
What You'll Be Doing:
- Welcoming and assisting patients both in person and over the phone
- On line triage, scheduling appointments, updating records, and handling enquiries with empathy and professionalism
- Liaising with clinical staff to ensure a smooth patient journey
- Care Navigation, offering guidance on services, referrals, and next steps in care
What Were Looking For:
- A confident communicator with strong interpersonal skills.
- Be computer literate and ideally have experience of clinical systems.
- Someone who thrives in a fast-paced environment and keeps their cool under pressure
- A team player with great attention to detail and IT confidence
Previous experience in a healthcare and have experience in customer service within a General Practice environment.
It is essential for the successful candidate to be flexible and be adaptable to a changing and busy environment.
There is an expectation to cover for annual leave/sickness purposes and this could be at short notice.
What We Offer:
- A supportive and inclusive workplace culture
- Ongoing training and career development opportunities
NHS Pension
Free Car Parking
Provide a staff uniform
5 weeks annual leave and 8 days Bank Holiday (pro-rata for part time employees)
If you're ready to make a genuine difference in peoples lives every single day, wed love to hear from you.
Previous applicants need not apply.
Person Specification
Experience
- Previous experience working in a busy Medical Practice is preferred but not essential.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Prestbury Medical Practice
Address
Prestbury Medical Practice
Broadway
Bushbury
Wolverhampton
WV10 8EA
United Kingdom
Employer's website
https://www.prestburymedicalpractice.co.uk/