IT Service Desk Engineer

IT Service Desk Engineer

Permanent Role

Monday to Friday

Up to £40k per year

Our client, a FTSE 250 UK food producer, is looking for a technically skilled and proactive IT Engineer to join our Group IT team in Brough, East Yorkshire. This role goes beyond day-to-day support - you'll be instrumental in troubleshooting complex issues, participating in "swarming" sessions, mentoring team members, and contributing to continuous improvement across our infrastructure and systems. Or client is one of the UK's leading food businesses, known for its commitment to quality, innovation, and sustainability. They offer an inclusive, forward-thinking workplace where people grow and make a meaningful impact.

Key Responsibilities

• Provide technical support through a range of channels
• Troubleshoot and resolve issues across:
• Windows operating systems and applications
• Cisco, Meraki, and Fortinet networks (TCP/IP, DNS, DHCP, VPN)
• Microsoft Azure and Intune environments
• Active Directory, Group Policy, and Office 365
• Rubrik backup infrastructure
• SQL (basic support, queries, monitoring, backup/restore)
• Hyper-V and cyber security tooling
• Lead or participate in "swarming" sessions to resolve complex or high-impact issues while sharing knowledge across the team.
• Own and improve key technical systems and processes.
• Support roll out and upgrade projects across multiple UK sites.
• Document solutions and contribute to the IT knowledge base.
• Champion IT security best practices and data protection policies.
• Participate in an on-call support rota (Monday-Friday) and provide weekend cover (6am-10am) every 12 weeks.
• Ensure service levels are maintained across support operations.

What We're Looking For

• Experience in a technical support or engineering role within a multi-site or enterprise environment.
• Solid hands-on knowledge of:
• Windows OS and enterprise environments
• Cisco, Meraki, and Fortinet networking
• Azure, Intune, and MDM solutions
• Active Directory, Group Policy, Office 365
• SQL (basic)
• Rubrik backup technologies and Hyper-V
• Cyber security tooling and practices
• Excellent problem-solving and troubleshooting skills.
• Strong communication and customer engagement abilities.
• A collaborative, mentoring mindset with a focus on learning and development.
• Positive attitude with a passion for technology and improvement.

Desirable Extras

• Industry certifications (e.g., CompTIA A+, Microsoft Certified, ITIL Foundation).
• Familiarity with ITSM tools such as ServiceNow, Jira, or Freshservice.
• Interest or experience in automation or scripting.

What They Offer

• Excellent personal and professional development opportunities
• Share Save scheme - buy company shares at a discounted rate
• Enhanced company pension scheme
• 25 days holiday + the option to buy up to 5 more
• Retail and supermarket discount portal

Apply Now

If you are interested and meet the above criteria, please send your CV to (url removed) or call the Commercial team on (phone number removed) if you have any queries.