Project Coordinator (PMO Digital)

Job description

Job responsibilities

Role Purpose

Primary Eyecare Services (PES) is a leading NHS provider organization delivering innovative, high quality community eyecare services across England. We are looking for a hardworking, skilful Project Coordinator to support the successful delivery of our digital programme. This programme will shape how services are delivered through 2026 and 2027 and is central to our wider transformation agenda.

The role involves working with internal colleagues, suppliers, NHS partners, and our IT partners to ensure delivery is well coordinated, risk is managed, and milestones are achieved. It is ideal for someone who is organised, delivery focused, and confident operating in a fast-paced environment.

Key Responsibilities

Project Coordination:

Assist in the planning, execution, and monitoring of digital health projects from initiation through to completion.

Develop and maintain project timelines, deliverables, and resource allocation plans.

Track project progress and ensure timely completion of milestones.

Stakeholder Communication:

Serve as the primary point of contact for internal and external stakeholders.

Facilitate meetings, communicate updates, and coordinate feedback among cross functional teams (clinical, IT, Operations, etc.).

Ensure all stakeholders are informed and engaged throughout the project lifecycle.

Documentation & Reporting:

Maintain comprehensive project documentation, including project scope, reports, and change requests.

Provide regular project status updates, risk assessments, and mitigation plans to senior management.

Training & Support:

Support the development and delivery of training materials to staff and end users.

Continuous Improvement:

Collect feedback from users and stakeholders to improve digital health solutions.

Monitor project performance and contribute to post project evaluation processes for future improvements.

Detail-Oriented: You have a keen eye for details and ensure that all project aspects, from documentation to implementation, are meticulously managed.

Proactive: You anticipate potential issues and act swiftly to address them, keeping projects on track.

Adaptable: You thrive in a fast-paced and ever evolving healthcare environment and are quick to adjust to new information, technologies, or changes in project scope.

Collaborative: You enjoy working as part of a diverse team and foster open communication between departments and stakeholders to achieve shared goals.

Results-Driven: You are committed to delivering high quality results, ensuring that projects meet deadlines, budget constraints, and regulatory requirements.

Problem-Solver: You excel at analysing complex situations and finding innovative, practical solutions to project challenges.

Strong Communicator: You can clearly explain technical concepts to non technical stakeholders and keep everyone aligned on project objectives and progress.

Performance related pay

Pension match up to 5%

Sick pay and critical illness cover

Electric car scheme

Enhanced family leave

Paid compassionate leave

25 days annual leave plus bank holidays (increasing each year after 2 years of service, up to 30 days)

Learning and development opportunities

Employee of the Month and Year awards

Employee Assistance Programme (EAP)

NHS Blue Light Card

Cycle to Work scheme

Person Specification

Experience

• Experience in a coordination, support, or administrative role within a project, operational, or digital environment.
• Strong organisational and time management skills.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite and collaboration tools such as Microsoft Teams, SharePoint, Excel, etc.
• Ability to work across multiple priorities and communicate clearly with diverse stakeholder groups.

• Experience supporting projects in NHS, health or social care, or not for profit sectors.
• Understanding of change management principles or frameworks (e.g. ADKAR, Kotter, or NHS Digital Change Toolkit).
• Familiarity with project delivery frameworks (Agile, PRINCE2, APM).
• Interest in digital transformation and improving user experience.
• Demonstrable experience supporting change in a workplace, particularly related to technology or system rollouts.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primary Eyecare Services

Address

Waulk Mill [2.3]

51 Bengal Street

Manchester

Cheshire

M4 6LN

Employer's website

https://primaryeyecare.co.uk/