Digital and Data Officer

Job description

Job responsibilities

Job Summary

The Digital and Data Officer will support the digital and transformation lead in delivering digital implementation, social media, web and data quality initiatives across the 13 GP practices of Greater Derby and Oakdale Park PCNs and their collaborative Partners.

The role will also include responsibility for supporting the ongoing maintenance and development of systems configuration, cloud based reporting and data analysis to support the operational clinical delivery arm of Primary Healthcare Derby.

We will develop the successful candidate in accessing the tools, training, and support to adopt digital solutions, maintain high data standards, and comply with NHS information governance requirements.

The postholder will act as a first point of contact for digital and data queries, supporting clinical and administrative teams to optimise systems and improve patient access.

Key ResponsibilitiesDigital Support & Implementation

Provide first-line support for clinical systems and applications (e.g. SystmOne, AccuRx) to the clinical team at Primary Healthcare Derby

Assist the Digital and Transformation Lead with configuration and deployment of IT equipment, mobile devices and software.

Support practices in implementing national digital priorities (e.g., patient online access, NHS App uptake).

Data Quality & Reporting

Monitor and improve data quality across clinical systems, ensuring compliance with coding standards and templates.

Run searches and produce reports for QOF, Enhanced Services, neighbourhood collaborative working and population health management.

Support audits and data validation processes.

Ensuring the SystmOne Clinical Unit is kept up to date

Training & Engagement

Deliver basic digital skills training and support for Primary Healthcare Derby's staff and workforce Partners.

Governance & Compliance

Ensure adherence to GDPR, NHS Data Security and Protection Toolkit, and local information governance policies.

Maintain accurate documentation of data flows and digital assets.

Key Working Relationships:

The post holder will be required to communicate and provide highly complex information to a wide range of internal and external stakeholders.

Commit to working and engaging constructively with internal and external stakeholders on a range of highly sensitive issues.

Nurture key relationships and maintain networks internally and externally, including national networks where appropriate. This includes building relationships with wide range of supporting organisations.

Internal:

The post holder should have robust and active links with:

GPs/Clinicians

Public Health

Hospital / Community nurses & therapists

Clinical Nurse Specialists & Community Matrons

Local Navigation Hub

Care coordinator

Pharmacists and pharmacy technicians

Support staff

Supports the work of and reports to:

• Digital & Transformation Lead
• Operations Manager
• Clinical Director

External:

• Establishes networks and partnerships with a common purpose across professional and organisational boundaries including:
• Primary Care
• Local acute NHS Trusts
• Mental Healthcare providers
• Social Care
• Local and national voluntary and charitable agencies
• Provides expert advice and communicates complex information to staff and all agencies both statutory and voluntary which facilitates informed choice for patients.

Person Specification

Experience

• Working with IT systems and Microsoft Office (Excel, Word, Outlook).
• Handling data accurately and securely.
• Providing user support or troubleshooting.

• Experience in a healthcare or NHS setting.
• Data quality improvement projects.
• Delivering digital skills training.

Personal qualities

• Polite and confident.
• Flexible and cooperative.
• Motivated.
• Forward thinker.
• High levels of integrity and loyalty.
• Ability to work under pressure.

Skills

• Excellent communication skills (written and oral).
• Good IT skills.
• Clear, polite telephone manner.
• Good knowledge of MS Office and Outlook.
• SystmOne Experience.
• Effective time management (planning and organising).
• Ability to work as a team member and autonomously.
• Good interpersonal skills.
• Problem solving and analytical skills.
• Ability to follow policy and procedure.
• Ability to analyse data and produce reports.

Experience

• Working with IT systems and Microsoft Office (Excel, Word, Outlook).
• Handling data accurately and securely.
• Providing user support or troubleshooting.

• Experience in a healthcare or NHS setting.
• Data quality improvement projects.
• Delivering digital skills training.

Qualifications

• GCSEs (or equivalent) in English and Maths.
• IT-related qualification or demonstrable experience.

• NVQ Level 3 or equivalent in Business Administration or IT.
• Training in NHS clinical systems (EMIS/SystmOne).
• Training in Data Analysis or Management.

Other Requirements

• Flexibility to work outside of core office hours.
• Disclosure Barring Service (DBS) check.
• Access to own transport and ability to travel across the locality on a regular basis, including to visit people in their own home.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primary Healthcare Derby

Address

Derby City Council

Corporation Street

Derby

DE1 2FS

Employer's website

https://www.primaryhealthcarederby.co.uk/