Digital Inclusion Coordinator

Job description

Job responsibilities

Job Responsibilities

• Responsible for coordinating and delivering digital inclusion support activities at planning, development and delivery stages to accelerate and maximise digital inclusion across South Notts PBP services and communities.
• Build and maintain networks through engagement with practice teams and the wider community. Utilise influencing and communication skills to educate others on the benefits of digital services, whilst recognising exclusion barriers and challenges.

• Upskill and improve confidence in using digital services through tailored support and training of members of the public and staff. Coordinate training opportunities for South Notts PBP staff and local third sector organisations.

• Utilise strong communication skills to deliver presentations to a wide range of audiences.

• Contribute to the positive promotion of digital health services available to members of the public (NHS App and other / integrated services) for improved management of health, care and wellbeing.

• Work with local colleagues to identify key cohort groups to target activity, reducing the barriers to digital inclusion for those that experience the greatest health inequalities and ensuring positive impact on patient outcomes.

• Responsible for monitoring progress against agreed objectives and targets, ensuring that reporting takes place. Where necessary evaluate own work and impact relating to specific activities undertaken and use this information to develop services as appropriate.

• Develop communication materials that can be included within newsletters, social media posts and practice websites, showcasing the benefits of digital healthcare services and the impact of the roles work.

• Responsible for supporting South Notts PBP in having health literate information on relevant websites about digital health services and the support available through the Co-ordinators own role, ensuring it is accurate and kept up to date.

• Complete mandatory / other training to support the knowledge of the post-holder. Act in accordance with the policies and procedures of the organisation.

• Work closely alongside other staff on wider digital transformation projects aligned to South Notts PBP / ICS priorities.

Work in partnership with a vast network, including: the local digital inclusion workstream, local digital health champions network, CVS Organisations, national NHS App team and NHS App Ambassadors by sharing and acquiring information, knowledge and opportunities.

1. Leadership

• Acts in a professional way and ensures that a professional service and image is always maintained, thereby acting as a role model to all staff.

• Provides a leadership style which is underpinned by strongly held values around equality, diversity and openness; effectively builds and maintains relationships with key individuals across the PCN and wider organisations.

• Promotes diversity and equality by example through all aspects of their behaviour

• Demonstrates leadership in everyday practice through identifying creative and innovative solutions, engaging in leadership development appropriate to level and encouraging development as part of the team.

• Inspires others to be positive in their support of continuous improvement.

• Takes responsibility for their own and others health and safety in the working environment.

2. Learning and Development

• Undertakes any training required to develop or maintain their proficiency within the service area and demonstrates competence within professional requirements

• Evaluates own practice and identifies areas of development by setting appropriate objectives via the appraisal process

• Is committed to delivering and sharing learning opportunities with students, team members and other agencies to develop self and others

3. Partnership and Team Working

Actively works towards developing and maintaining effective working relationships within the team and the wider stakeholder group

Responsible for communicating information to the team, providing advice and support as necessary; this can be challenging and complex in its content i.e. Implementing organisational and/or services changes

Explores the potential for collaborative working and takes opportunities to initiate and sustain such relationships.

Responsible for investigation of complaints within own area if necessary

Working with internal and external service users in line with organisational policy and guidelines

Actively contributes to the programme team supporting including communication with external providers and other agencies; acting as a credible source of information for other agencies/professionals involved as required.

4. Innovation and Quality

Works with managers and colleagues to continually improve the quality-of-service delivery.

Acts as an advocate for service users recognising the boundaries of their knowledge; supporting them with their needs whilst liaising and signposting on to other services/agencies as required

5. Freedom to Act

Post holder will work with close supervision within well-established procedures and has standards and results to be achieved

6. General Statements

All employees have an individual responsibility to have a knowledge of and employ the basic principles of infection control practice and to ensure adherence to the requirements of the Infection Control Manual.

All staff employed are required to work in a safe manner, in accordance with current health and safety legislation.

You are required to comply with all policies and procedures.

Equality and Diversity is fundamental, both in the way we provide services to our community, patients, and the way in which we manage our staff. All employees are required to respect and adhere to the principles of equality and diversity treating patients and staff with dignity and respect.

To undertake any other duties which may be reasonably regarded as within the nature of the duties, responsibilities and grade of the post as defined, subject to the proviso that appropriate training is given and that wherever possible significant changes of a permanent nature shall be mutually agreed and incorporated into the job description in specific terms and the post re-evaluated if the change is likely to result in a job evaluation score change.

All employees have an individual responsibility to ensure that all information recorded both manually and electronically achieves and maintains the highest possible data quality standards.

Person Specification

Qualifications

• Please provide details of your CPD, using examples where necessary.

Knowledge and skills

• Please provide detailed information of how you feel that your knowledge and skills are suitable for this role; please provide examples to support your application referring to the job description and person specification for guidance.

Experience

• Please provide detailed information of how you feel that your experience is suitable for this role; please provide examples to support your application referring to the job description and person specification for guidance.

Personal Qualities

• Please provide details for why you would be a great fit for this role and why you have decided to apply.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primary Integrated Community Services

Address

PICS HQ

Unit H3, Ash Tree Court,

Nottingham Business Park

Nottingham

NG8 6PY

United Kingdom

Employer's website

http://picsnhs.org.uk/