AI Solutions Manager

AI Solutions Manager (EMEA)

Remote-first, ideally London or surrounding

We're recruiting for a fast-scaling AI observability & LLM evaluation platform that's redefining how the world's leading AI/ML teams understand and trust the models they ship.

The numbers speak for themselves:

• $70M Series C just closed, $131M raised to date
• Backed by top-tier investors including TCV, Battery Ventures, Foundation Capital, OMERS, and strategic backers like Datadog and PagerDuty
• Built on a foundation of open source — the team maintains a widely-used community observability tool
• Leadership includes former builders of deep learning infrastructure, autonomous drone systems, ridesharing marketplaces, and ad tech at scale
• A genuinely global remote-first culture, with hubs in New York and Berkeley and an active, vocal internal community (from responsible AI panels to their own internal advocacy subgroups)

This is a rare seat at the table: joining a company at the exact inflection point where AI observability is moving from "nice to have" to business-critical infrastructure, and where the Solutions function is being built out to match that growth.

The role

You'll be the trusted partner to some of the most sophisticated AI/ML teams in the world — driving adoption, running QBRs, shaping account strategy, and translating technical capability into measurable business outcomes. You'll own renewals, uncover expansion opportunities, and work hand-in-glove with technical and account teams to keep customers succeeding.

What we're looking for

• 3+ years as a Customer Success Manager in SaaS
• Self-starter, comfortable operating with limited process
• Strong organisational skills across multiple concurrent accounts
• Confident demoing technical products and translating value for non-technical stakeholders
• Bonus: familiarity with AI/ML workflows or GenAI technologies
• Based in or around London — this role requires proximity for EMEA customer engagement

What's on offer

• Highly competitive basic salary & OTE opportunity
• Comprehensive benefits including medical, dental, vision
• Unlimited PTO and a genuinely open vacation policy
• Generous parental leave (up to 12 weeks at 100% salary)
• Professional development and WFH stipends
• Sabbatical leave policy
• Wellness days on top of standard holidays