AI Solutions Manager

AI Solutions Manager (EMEA)

Remote-first, ideally London or surrounding

We're recruiting for a fast-scaling AI observability & LLM evaluation platform that's redefining how the world's leading AI/ML teams understand and trust the models they ship.

The numbers speak for themselves:

• $70M Series C just closed, $131M raised to date
• Backed by top-tier investors including TCV, Battery Ventures, Foundation Capital, OMERS, and strategic backers like Datadog and PagerDuty
• Built on a foundation of open source — the team maintains a widely-used community observability tool
• Leadership includes former builders of deep learning infrastructure, autonomous drone systems, ridesharing marketplaces, and ad tech at scale
• A genuinely global remote-first culture, with hubs in New York and Berkeley and an active, vocal internal community (from responsible AI panels to their own internal advocacy subgroups)

This is a rare seat at the table: joining a company at the exact inflection point where AI observability is moving from "nice to have" to business-critical infrastructure, and where the Solutions function is being built out to match that growth.

The role

You'll be the trusted partner to some of the most sophisticated AI/ML teams in the world — driving adoption, running QBRs, shaping account strategy, and translating technical capability into measurable business outcomes. You'll own renewals, uncover expansion opportunities, and work hand-in-glove with technical and account teams to keep customers succeeding.

What we're looking for

• 3+ years as a Customer Success Manager in SaaS
• Self-starter, comfortable operating with limited process
• Strong organisational skills across multiple concurrent accounts
• Confident demoing technical products and translating value for non-technical stakeholders
• Bonus: familiarity with AI/ML workflows or GenAI technologies
• Based in or around London — this role requires proximity for EMEA customer engagement

What's on offer

• Highly competitive basic salary & OTE opportunity
• Comprehensive benefits including medical, dental, vision
• Unlimited PTO and a genuinely open vacation policy
• Generous parental leave (up to 12 weeks at 100% salary)
• Professional development and WFH stipends
• Sabbatical leave policy
• Wellness days on top of standard holidays

ADVERT DISCLAIMER

Research indicates that men will apply to a role when they only meet 50-60% of the descriptions, however, when looking at women and other minority groups, they can look for up to a 99% match in order to apply to a role. If you feel you are a fit for our role, please still apply, don’t worry if you don’t tick every single box. We’d still love to hear from you. We encourage underrepresented talent to apply to all our roles & support accessibility needs