Enterprise Account Executive
Hiring: Enterprise Account Executive
(AI Agents / Customer Service)
Customer service is being rebuilt from the ground up - and this team is building an enterprise-grade multi-agent orchestration platform that lets AI agents handle real customer conversations end-to-end (not just Q&A).
Why this is interesting
Real traction + real outcomes: one customer (a high-growth consumer marketplace) achieved ~60% lower support costs and ~$1M annual cost savings - with faster resolution and improved CSAT.
Enterprise-ready product: agents can execute actions in systems (refunds, returns, account updates), escalate to humans with full context, and plug into Zendesk / Intercom / Salesforce Service Cloud / Kustomer + custom APIs.
Founders with a previous exit and a strong technical bench (ML/LLMs + enterprise SaaS DNA).
Early team impact: you'll help shape the GTM motion and how the sales engine scales.
The role (Enterprise AE)
You'll own the full cycle — from pipeline creation to close — targeting enterprise consumer brands with complex support operations.
What you'll do:
- Build pipeline via research-led outbound + network + smart targeting
- Run end-to-end enterprise cycles (discovery → value narrative → proposal → negotiation → close)
- Partner closely with product/engineering to ensure smooth deployments & customer success
- Help define a repeatable enterprise GTM motion (early-stage = your fingerprints are everywhere)
What they're looking for:
- 4+ years in enterprise sales (complex, end-to-end cycles)
- Evidence of closing mid/large accounts with a $1M+ annual quota
- Strong outbound + enterprise stakeholder management
- Bonus: customer service / automation / AI domain exposure; extra languages; "build from zero" experience
Location: United Kingdom (remote) with access to London once or twice a week.